Customer Service Support - Residential Dining

Penn State; Northern (KY); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State University Park is seeking a Customer Service Support professional for Residential Dining to assist faculty, staff, students, and visitors both in-person and via electronic channels. You will help with housing, dining, transportation, and campus events while applying university policies to resolve issues.

Role requires a High School Diploma or GED with no prior experience; benefits include a competitive package and opportunities within a large university community.

Qualifications

• GED or HS diploma required.
• No prior relevant work experience required.

Responsibilities

• Greet faculty, staff, students, and visitors; assist in person, electronically, by telephone, or mail.
• Investigate issues using university policies; provide guidance and timely solutions; escalates as required.
• Process orders and registrations, issue tickets, ID cards, and facility access; handle payments and refunds where needed.
• Promote university programs and services; provide on-site customer support for housing, dining, transportation, facilities, athletics, etc.
• Operate point-of-sale systems and maintain records; assist with inventories and data entry.

Education

High School Diploma or GED

Job description

## Customer Service Support - Residential DiningApply: Penn State University Park: Full time: Posted Today: REQ\\_0000082603# **APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.* ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.* ## If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.### **Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.**### **POSITION SPECIFICS**Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc. Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide timely resolutions and assistance, and to promote/market products, projects, programs, and services.* Greet faculty, staff, students, and visitors, often serving as first point of contact; assist in person, electronically, by telephone, or mail* Using knowledge of University policies, procedures, practices, and protocols, investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; follow-up as necessary; escalate as required* Facilitate a variety of customer experiences including, but not limited to processing orders and registrations; creating ID cards and specialty badges; communicating campus logistics information such as on-site navigation and transportation service information, parking, and facility access/restrictions* Promote and market products, projects, programs, and services; explore, determine, and strive to accommodate customer desires, needs, and requirements* Provide on-site and e-commerce ticketing and product sales, verifying eligibility; process or collect cost/fees; prepare invoices and settle payments; issue receipts/refunds* Communicate product and services improvement recommendations to accommodate changing business needs* Operate computers, point-of-sale, and other systems/equipment to expedite purchase/services, research information, record data, etc.* Maintain manuals, documents, knowledge base articles, and records* May process a variety of financial transactions and assist with inventories* May supervise staff, including hiring and performance management **MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS**General Equivalency Diploma (GED) or High School (HS)No prior relevant work experience requiredRequired Certifications:None### **BACKGROUND CHECKS/CLEARANCES**Employment with the University will require successful completion of background check(s) in accordance with University policies.### Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. **SALARY & BENEFITS**The salary range for this position, including all possible grades, is $33,504.00 - $48,552.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.**CAMPUS SECURITY CRIME STATISTICS**Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.**EEO IS THE LAW**Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.