Organ Donation Family Advocate

Dci Donor Services; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Up to 184 hours PTO

Sick time up to 72 hours

Medical plans: PPO/HDHP

Dental coverage

Vision coverage

403(b) plan with matching

Life/AD&D/LTD insurance

Wellness program

Supplemental insurance options

Insurance discounts

Cell phone discounts

Job summary

Family Care Coordinator in the Chattanooga area works in hospitals to guide donor families through the donation process, collaborating with clinicians and staff. You assess family dynamics, initiate discussions, obtain authorization, and educate teams to ensure informed decisions while advocating for the donor and family needs.

The role requires strong communication, crisis intervention skills, and the ability to work variable hours including on-call periods, with a focus on compassionate

Qualifications

• 2–4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
• Knowledge of medical and legal principles of authorization, donor evaluation, and management
• Exceptional teamwork, communication, and conflict management skills
• Valid Driver’s license with ability to pass MVR underwriting requirements

Responsibilities

• Determines family dynamics and assesses understanding to initiate the donation discussion
• Initiates the donation discussion and authorization process for potential donor families
• Responds on site to hospital referrals within designated time outlined per policy
• Communicates with attending physicians and healthcare team to plan donation discussions
• Obtains authorization for donation per UAGA and verifies required documentation
• Visually assesses donors, interprets charts, documents findings
• Collaborates with hospital staff to provide families with accurate information on prognosis
• Educates hospital staff regarding authorization, family care process and donation
• Performs other duties as assigned

Skills

Healthcare experience with families

Counseling / bereavement

Conflict management

Driver's license

Job description

Family Care Coordinator in the Chattanooga area works in hospitals to guide donor families through the donation process, collaborating with clinicians and staff. You assess family dynamics, initiate discussions, obtain authorization, and educate teams to ensure informed decisions while advocating for the donor and family needs.

The role requires strong communication, crisis intervention skills, and the ability to work variable hours including on-call periods, with a focus on compassionate