Life-Saving Family Care Coordinator

DCI Donor Services, Inc.; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Up to 184 hours PTO first year

Up to 72 hours Sick Time first year

Medical plans: PPO/HDHP

403(b) with match

Life, AD&D, long-term disability

Wellness program

Insurance benefits: accidental, short‑

Discounts: home/auto/ renters

Cell phone discounts

Job summary

Tennessee Donor Services in Knoxville seeks a dynamic Family Care Coordinator to support donor families and hospital teams in organ and tissue donation. You will assess family dynamics, initiate discussions, and ensure compliant authorization throughout the donation process.

The role works primarily in hospital settings across Tennessee, with on-call shifts up to 24 hours. Strong communication and crisis-intervention skills are essential for success.

Qualifications

• 2–4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
• Knowledge of medical and legal principles of authorization, donor evaluation, and management
• Exceptional teamwork, communication, and conflict management skills
• Valid Driver’s license with ability to pass MVR underwriting requirements

Responsibilities

• Determines family dynamics and assesses the family’s understanding of the prognosis when appropriate to initiate the donation discussion
• Initiates the donation discussion and authorization process for potential donor families prior to, during and after death declaration
• Responds on site independently and/or with assigned staff to hospital referrals within policy timelines
• Communicates with the attending physician and healthcare team to establish rapport for donation discussions and authorization
• Obtains authorization for donation per guidelines and verifies necessary documentation
• Visually assesses donors, interprets charts, and documents findings
• Collaborates with hospital staff to provide timely information to donor families and act as a family advocate
• Provides education to hospital staff regarding authorization and donation processes
• Performs other duties as assigned

Skills

Healthcare experience with families

Relationship building

Crisis intervention

Communication skills

Job description

Tennessee Donor Services in Knoxville seeks a dynamic Family Care Coordinator to support donor families and hospital teams in organ and tissue donation. You will assess family dynamics, initiate discussions, and ensure compliant authorization throughout the donation process.

The role works primarily in hospital settings across Tennessee, with on-call shifts up to 24 hours. Strong communication and crisis-intervention skills are essential for success.