Life-Saving Family Care Coordinator — Nashville (On-Call)

DCI Donor Services, Inc.; Nashville (TN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Up to 184 hours PTO first year

Up to 72 hours Sick Time first year

Two Medical Plans (PPO/HDHP), Dental,

Vision Coverage

403(b) plan with matching contribution

Company provided term life, AD&D, and

long-term disability insurance

Wellness Program

Supplemental insurance such as](acc) i

accident coverage and short-term dis

Discounts on home/auto/renter/pet

Cell phone discounts through Verizon

Job summary

Tennessee Donor Services is seeking a Family Care Coordinator to support donor families in the Nashville area. You will work with hospital personnel, physicians, and our clinical team to guide families through the donation process and advocate for donation decisions.

The role requires 2–4 years of healthcare experience with families, strong communication skills, and the ability to work on call. A valid driver’s license is required and the position is based in hospitals across Tennessee.

Qualifications

• 2–4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention.
• Knowledge of medical and legal principles of authorization, donor evaluation, and management.
• Exceptional teamwork, communication, and conflict management skills.
• Valid Driver’s license with ability to pass MVR underwriting requirements

Responsibilities

• Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration.
• Responds on site independently and/or with staff to hospital referrals within designated time.
• Communicates with the attending physician and other healthcare team members to establish rapport for donation discussion and authorization.
• Obtains authorization for donation per UAGA and verifies necessary documentation.
• Visually assesses donors, interprets charts, documents information and communicates findings.
• Collaborates with hospital staff to provide families with accurate information about prognosis and donation options.
• Provides education to hospital staff regarding authorization and donation processes.
• Performs other duties as assigned as donor activity levels change.

Skills

Healthcare experience

Counseling

Crisis intervention

Communication skills

Job description

Tennessee Donor Services is seeking a Family Care Coordinator to support donor families in the Nashville area. You will work with hospital personnel, physicians, and our clinical team to guide families through the donation process and advocate for donation decisions.

The role requires 2–4 years of healthcare experience with families, strong communication skills, and the ability to work on call. A valid driver’s license is required and the position is based in hospitals across Tennessee.