Life-Saving Family Care Coordinator — On-Call & Hospital-Based

Tennessee Donor Services; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO 184 hrs

Sick leave 72 hrs

Medical/Dental/Vision

403(b) plan

Life & disability insurance

Wellness program

Supplemental insurance

Discounts

Cell phone discounts

Job summary

Tennessee Donor Services (TDS) in Chattanooga recruits a dynamic Family Care Coordinator to support organ donor families, hospital staff, and physicians across Tennessee. The FCC assesses family understanding, initiates donation discussions, coordinates authorization, and educates hospital teams.

The role requires a bachelor’s degree, 2–4 years of healthcare experience with families, and a valid driver's license.

Qualifications

• Bachelor's degree required.
• 2–4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention.
• Knowledge of medical and legal principles of authorization, donor evaluation, and management.
• Exceptional teamwork, communication, and conflict management skills.
• Valid Driver’s license with ability to pass MVR underwriting requirements.

Responsibilities

• Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration.
• Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
• Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
• Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
• Visually assesses donors, interpret charts, document information and communicate findings.
• Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course.
• Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.
• Provides education to hospital staff regarding authorization, family care process and donation process.
• Responsibilities may be affected by increased donor activity. Performs other duties as assigned.

Skills

Communication skills

Counseling experience

Crisis intervention

Teamwork

Conflict management

Interpersonal skills

Education

Bachelor's degree

Tools

EMR systems

Job description

Tennessee Donor Services (TDS) in Chattanooga recruits a dynamic Family Care Coordinator to support organ donor families, hospital staff, and physicians across Tennessee. The FCC assesses family understanding, initiates donation discussions, coordinates authorization, and educates hospital teams.

The role requires a bachelor’s degree, 2–4 years of healthcare experience with families, and a valid driver's license.