Hospital-Based Family Care Coordinator – Donor Advocate

DCI Donor Services, Inc; Chattanooga (TN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

PTO 184 hours

Sick time 72 hours

Medical plans PPO/HDHP

Dental coverage

Vision coverage

403(b) match

Life insurance

Wellness program

Insurance discounts

Cell phone discounts

Job summary

Tennessee Donor Services, part of the DCI Donor Services family, seeks a Family Care Coordinator in Chattanooga to support donor families and hospital teams across Tennessee. You will educate families, coordinate discussions, and advocate for the donation process with clinicians.

Ideal candidates have 2–4 years of healthcare experience with families, strong communication, and the ability to work on-call. On-site hospital environment with travel within Tennessee.

Qualifications

• 2–4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention.
• Knowledge of medical and legal principles of authorization, donor evaluation, and management.
• Exceptional teamwork, communication, and conflict management skills.
• Valid Driver’s license with ability to pass MVR underwriting requirements

Responsibilities

• Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration.
• Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
• Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
• Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
• Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course.
• Provides education to hospital staff regarding authorization, family care process and donation process.
• Responsibilities may be affected by increased donor activity. Performs other duties as assigned.

Skills

Healthcare experience

Counseling

Bereavement

Crisis intervention

Teamwork

Communication

Conflict management

Driver's license

Job description

Tennessee Donor Services, part of the DCI Donor Services family, seeks a Family Care Coordinator in Chattanooga to support donor families and hospital teams across Tennessee. You will educate families, coordinate discussions, and advocate for the donation process with clinicians.

Ideal candidates have 2–4 years of healthcare experience with families, strong communication, and the ability to work on-call. On-site hospital environment with travel within Tennessee.