Order-to-Delivery CX Specialist (Hybrid, Bonus Eligible)

CFS; Shelton (CT); Hybrid; USD 50,000 - 66,000; Full time

Benefits offered by this job

Hybrid work schedule

Bonus/profit sharing eligible

Laptop provided

Home office supplies

Job summary

CFS is partnering with a growing client to add a Customer Service Representative who will own the customer order experience from entry to invoicing. This hybrid role is based in Shelton, CT, with three days onsite and responsibilities spanning order entry, shipment tracking, and proactive communication with customers.

Ideal candidates bring at least 3 years in customer service or order management within manufacturing or distribution, and familiarity with ERP systems, preferably Sage X3.

Qualifications

• Associate degree preferred; equivalent work experience.
• Minimum of 3 years of customer service, order management, or inside sales experience in a manufacturing or distribution environment.
• Experience in construction materials, industrial products, or manufacturing is highly preferred.
• Experience with ERP systems; Sage X3 experience.

Responsibilities

• Enter and process customer orders accurately and efficiently within the ERP.
• Respond promptly and professionally to customer inquiries via phone and email.
• Maintain ownership of orders from entry through shipment and invoicing.
• Coordinate order changes, cancellations, returns, and credits.
• Monitor open orders and proactively communicate delays or issues to customers and the sales team.
• Prepare and distribute customer reports, order confirmations, and other documentation.
• Support continuous improvement initiatives and departmental process improvements.

Skills

Customer service

Order management

Inside sales

Communication

Education

Associate degree or equivalent

Tools

Sage X3

Job description

CFS is partnering with a growing client to add a Customer Service Representative who will own the customer order experience from entry to invoicing. This hybrid role is based in Shelton, CT, with three days onsite and responsibilities spanning order entry, shipment tracking, and proactive communication with customers.

Ideal candidates bring at least 3 years in customer service or order management within manufacturing or distribution, and familiarity with ERP systems, preferably Sage X3.