Customer Service Representative

CFS; Shelton (CT); Hybrid; USD 50,000 - 66,000; Full time

Benefits offered by this job

Hybrid work schedule

Bonus/profit sharing eligible

Laptop provided

Home office supplies

Job summary

CFS is partnering with a growing client to add a Customer Service Representative who will own the customer order experience from entry to invoicing. This hybrid role is based in Shelton, CT, with three days onsite and responsibilities spanning order entry, shipment tracking, and proactive communication with customers.

Ideal candidates bring at least 3 years in customer service or order management within manufacturing or distribution, and familiarity with ERP systems, preferably Sage X3.

Qualifications

• Associate degree preferred; equivalent work experience.
• Minimum of 3 years of customer service, order management, or inside sales experience in a manufacturing or distribution environment.
• Experience in construction materials, industrial products, or manufacturing is highly preferred.
• Experience with ERP systems; Sage X3 experience.

Responsibilities

• Enter and process customer orders accurately and efficiently within the ERP.
• Respond promptly and professionally to customer inquiries via phone and email.
• Maintain ownership of orders from entry through shipment and invoicing.
• Coordinate order changes, cancellations, returns, and credits.
• Monitor open orders and proactively communicate delays or issues to customers and the sales team.
• Prepare and distribute customer reports, order confirmations, and other documentation.
• Support continuous improvement initiatives and departmental process improvements.

Skills

Customer service

Order management

Inside sales

Communication

Education

Associate degree or equivalent

Tools

Sage X3

Job description

CFS is partnering with a repeat client who is looking to add a Customer Service Representative to their team. This is a newly created position due to consistent company growth and will serve as a key member of the team. The Customer Service Representative owns the customer order experience from order entry through shipment and invoicing, ensuring orders are processed accurately, issues are addressed proactively, and customers receive timely, professional communication throughout the process.

Why This Customer Service Opportunity?

• Hybrid work schedule – 3 days onsite
• Bonus/profit sharing eligible
• Newly created position due to growth
• Will be given home office supplies + laptop

Location:

3 days onsite in Shelton

Salary:

$50,000-$66,000 (paid hourly) + bonus

Responsibilities Of The Customer Service Representative

• Serve as the primary point of contact for customers, distributors, and sales representatives regarding orders, product availability, pricing, and shipment status.
• Respond promptly and professionally to customer inquiries via phone and
• Build and maintain strong relationships with customers and internal
• Resolve customer concerns, issues, and complaints in a timely and effective
• Proactively communicate order updates, delays, changes, and potential issues before customer follow-up are
• Take ownership of customer needs and follow issues through to
• Enter and process customer orders accurately and efficiently within the ERP
• Review purchase orders for completeness, pricing accuracy, and product
• Coordinate order changes, cancellations, returns, and credits as
• Monitor open orders and proactively communicate delays or issues to customers and the sales
• Ensure all required documentation and order information is complete and
• Maintain ownership of orders from entry through shipment and invoicing, escalating issues when
• Maintain accurate customer records and documentation in company
• Process credits, returns, and customer claims in accordance with company
• Prepare and distribute customer reports, order confirmations, and other documentation as
• Support continuous improvement initiatives and departmental process
• Identify recurring customer, order, or process issues and recommend opportunities to improve efficiency and customer experience.

Preferred Experience Of The Customer Service Representative

• Associate degree preferred; equivalent work experience
• Minimum of 3 years of customer service, order management, or inside sales experience in a manufacturing or distribution environment preferred.
• Experience in construction materials, industrial products, or manufacturing is highly
• Experience with ERP systems; Sage X3 experience

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