Onsite Customer Experience Team Lead - Order Management

Top Prospect Group; Shelton (CT); Vor Ort; USD 80.000 - 90.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus

Excellent benefits

Zusammenfassung

Top Prospect Group seeks a Customer Service Order Management Supervisor onsite in Shelton, CT. The role leads an Order Management Representative team and requires 3+ years of supervisory experience and 5+ years in customer service, with Epicor ERP familiarity.

You will drive KPI performance, coordinate with Sales, Planning, Manufacturing, Logistics, and Finance, and coach staff to meet service standards while improving processes.

Qualifikationen

• Bachelor’s degree or equivalent work experience.
• Minimum 5 years in customer service; supervisory experience preferred.
• Minimum 3 years of supervisory experience.
• Experience leading order management teams with high order volumes.
• Proficiency with Microsoft Office; ERP systems experience (Epicor) preferred.
• Experience using business intelligence and reporting tools.

Aufgaben

• Lead and develop the Order Management Representative team to deliver high‑quality service.
• Monitor daily order management activities and ensure timely completion.
• Balance workloads and assign accounts for efficient operations.
• Develop cross-training and backup coverage for continuity.
• Oversee order fulfillment, inventory concerns, and service risks.
• Serve as first escalation point for customer service issues.

Kenntnisse

Leadership

Customer service

Communication

Problem solving

Time management

Coaching

Ausbildung

Bachelor's degree

Tools

Epicor ERP

Excel

Outlook

BI tools

Jobbeschreibung

Top Prospect Group seeks a Customer Service Order Management Supervisor onsite in Shelton, CT. The role leads an Order Management Representative team and requires 3+ years of supervisory experience and 5+ years in customer service, with Epicor ERP familiarity.

You will drive KPI performance, coordinate with Sales, Planning, Manufacturing, Logistics, and Finance, and coach staff to meet service standards while improving processes.