Order Taker | In Room Dining

Omni Hotels & Resorts; Dallas (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Hotels & Resorts in Dallas, TX is seeking an In-Room Dining Cashier to be the primary point of contact for guests seeking five-diamond in-room dining experiences. You will close checks, relay accurate order details to kitchen and room service, and ensure timely, correct deliveries with exceptional guest service.

The role requires nights, holidays, and weekend availability, and involves using MICROS to process orders.

Qualifications

• Experience in customer service is preferred.
• Cashiering experience is preferred.
• Ability to communicate clearly with guests in English.

Responsibilities

• Serve as the primary contact for in-room dining orders and guest requests.
• Enter orders into MICROS accurately and communicate delivery details to kitchen/room service teams.
• Upsell and follow Omni Moments of Service guidelines to enhance revenue and guest satisfaction.
• Confirm order details, pricing, and delivery times with guests and team members.
• Coordinate with In Room Dining Servers and kitchen staff to ensure timely delivery and accuracy.
• Process Select Guest loyalty orders as applicable.
• Perform other tasks as assigned by management.

Skills

Customer service

Cashiering

Job description

The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

Responsibilities

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
• Process and expedite Select Guest (loyalty program) orders
• Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line
• Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
• Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
• Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
• Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
• Complete other tasks as assigned by management.

Qualifications

• Required to work a varied work schedule including nights, holidays, and weekends
• Ability to communicate clearly with guests and co-workers in English both verbally and in writing
• Working knowledge of computers and telephone systems
• Previous customer service experience preferred
• Previous cashiering experience preferred