In Room Dining Coordinator

Omni Hotels & Resorts; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury hotel chain in Louisville is seeking an In-Room Dining Cashier responsible for providing a five-diamond quality service experience to guests. You will handle guest orders, ensure accurate delivery, and assist with amenity deliveries. Ideal candidates should possess strong communication skills, previous customer service, and cashiering experience. Flexibility to work varied hours including nights and weekends is required. Join a vibrant team that values exceptional service.

Qualifications

• Ability to communicate clearly with guests and co-workers in English both verbally and in writing.
• Previous customer service experience preferred.
• Must have STAR and Food Handlers Certifications upon first day of work.

Responsibilities

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction.
• Process and expedite Select Guest (loyalty program) orders.
• Enter all guest orders into the point-of-sale system (MICROS) according to Omni standards.

Skills

Communication skills

Customer service

Cash handling

Computer skills

Tools

MICROS POS system

Job description

Omni Louisville Hotel, 400 South 2nd Street, Louisville, Kentucky, United States of America

Job Description

Posted Friday, March 20, 2026 at 4:00 AM

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city’s heritage, culture, and character—felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel’s speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options—including craft beer, fresh bakery items, and local favorites—the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match.

Overview:

The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

Responsibilities:

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
• Process and expedite Select Guest (loyalty program) orders
• Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line
• Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
• Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
• Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
• Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
• Complete other tasks as assigned by management

Qualifications:

• Required to work a varied work schedule including nights, holidays, and weekends
• Ability to communicate clearly with guests and co-workers in English both verbally and in writing
• Working knowledge of computers and telephone systems
• Previous customer service experience preferred
• Previous cashiering experience preferred
• Must have STAR and Food Handlers Certifications upon first day of work

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail] .