In-Room Dining Cashier & Guest Experience

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Bedford Springs Resort & Spa is seeking an In-Room Dining Cashier to be the primary guest contact for five-diamond in-room meals and beverages. You will close checks to the correct account, ensure servers have complete order details, and facilitate timely, accurate deliveries while upholding Omni standards.

You will follow Moments of Service guidelines, handle loyalty orders, and work closely with kitchen and room service teams to ensure guest satisfaction.

Qualifications

• Experience in customer service or hospitality helps.
• Ability to communicate clearly in English, both written and verbal.
• Basic computer and telephone system knowledge preferred.

Responsibilities

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction.
• Process and expedite Select Guest (loyalty program) orders.
• Follow Moments of Service guidelines for receiving guest orders via telephone and online.
• Confirm order details, quoting items accurately and noting preparation details.
• Enter all guest orders into MICROS POS according to Omni standards.
• Communicate order details and timing to Kitchen and Room Service teams.
• Coordinate with In Room Dining Servers to ensure accurate delivery to guests.
• Complete other tasks as assigned by management.

Skills

Customer service

English communication

Cash handling

Computer literacy

Tools

MICROS POS

Job description

Omni Bedford Springs Resort & Spa is seeking an In-Room Dining Cashier to be the primary guest contact for five-diamond in-room meals and beverages. You will close checks to the correct account, ensure servers have complete order details, and facilitate timely, accurate deliveries while upholding Omni standards.

You will follow Moments of Service guidelines, handle loyalty orders, and work closely with kitchen and room service teams to ensure guest satisfaction.