In-Room Dining Order Taker

The Boca Raton; Boca Raton (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

The Boca Raton is seeking an In-Room Dining Guest Services Associate to promptly answer calls, greet guests, and promote menu offerings. You will document orders, input them into the POS system, and convey accurate delivery times.

The role requires knowledge of menu items, attention to dietary needs, and precise order documentation, with close coordination with culinary and service teams to ensure excellent guest satisfaction.

Qualifications

• Experience in customer service or order-taking preferred.
• Basic knowledge of food and beverage service standards.
• Strong verbal communication skills.
• Ability to operate POS systems and keyboards efficiently.
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Attention to detail and accuracy in order taking and documentation.

Responsibilities

• Promptly and professionally answer all In-Room Dining calls.
• Greet guests courteously, announce daily specials, and promote menu offerings.
• Demonstrate thorough knowledge of menu items, accompaniments, and preparation methods.
• Accurately document guest orders, repeating items back to confirm accuracy.
• Enter orders accurately and immediately into the POS system to initiate kitchen preparation.
• Clearly document special requests, dietary needs, and modifications.
• Generate and provide hard copies of guest checks for delivery with orders.
• Operate POS systems to pre-check orders, close checks, and process transactions accurately.
• Process guest payments upon return of the In-Room Dining Server.

Job description

Essential Functions

Guest Communication & Order Taking

• Promptly and professionally answer all In-Room Dining calls.
• Greet guests courteously, announce daily specials, and promote menu offerings.
• Demonstrate thorough knowledge of menu items, accompaniments, and preparation methods.
• Accurately document guest orders, repeating items back to confirm accuracy.
• Quote expected delivery times clearly and realistically.
• Respond to guest questions and concerns with professionalism and a service-oriented approach.
• Enter orders accurately and immediately into the POS system to initiate kitchen preparation.
• Clearly document special requests, dietary needs, and modifications.
• Generate and provide hard copies of guest checks for delivery with orders.
• Operate POS systems to pre-check orders, close checks, and process transactions accurately.
• Process guest payments upon return of the In-Room Dining Server.
• Comply with all guidelines related to in-room dining transactions.

Service Coordination & Support

• Communicate effectively with culinary, stewarding, and service teams to ensure smooth order execution.
• Receive and respond to guest requests for tray or table pickup, coordinating with bussing or stewarding teams as needed.
• Monitor order flow and communicate delays or updates proactively.
• Assist with service recovery by addressing guest concerns, escalating when necessary, and implementing appropriate solutions.

Internal Relationships

Reports to Restaurant General Manager.

Works closely with Culinary, Stewarding, In-Room Dining Servers, and Restaurant Leadership.

External Relationships

Has regular, direct contact with hotel guests.

Qualifications

• Prior customer service, telephone, or order-taking experience preferred.
• Basic knowledge of food and beverage service standards.
• Strong verbal communication skills with the ability to clearly explain menu items and preparation methods.
• Ability to operate POS systems and keyboards efficiently.
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Attention to detail and accuracy in order taking and documentation.

Education & Experience Requirements

• High school diploma or equivalent preferred.
• Previous hospitality or guest service experience preferred.
• Must obtain and maintain any required licenses or certifications as applicable.

Physical Requirements

• Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.