In Room Dining Server

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Bedford Springs Resort & Spa is seeking an In-Room Dining Cashier to be the primary guest contact for five-diamond in-room meals and beverages. You will close checks to the correct account, ensure servers have complete order details, and facilitate timely, accurate deliveries while upholding Omni standards.

You will follow Moments of Service guidelines, handle loyalty orders, and work closely with kitchen and room service teams to ensure guest satisfaction.

Qualifications

• Experience in customer service or hospitality helps.
• Ability to communicate clearly in English, both written and verbal.
• Basic computer and telephone system knowledge preferred.

Responsibilities

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction.
• Process and expedite Select Guest (loyalty program) orders.
• Follow Moments of Service guidelines for receiving guest orders via telephone and online.
• Confirm order details, quoting items accurately and noting preparation details.
• Enter all guest orders into MICROS POS according to Omni standards.
• Communicate order details and timing to Kitchen and Room Service teams.
• Coordinate with In Room Dining Servers to ensure accurate delivery to guests.
• Complete other tasks as assigned by management.

Skills

Customer service

English communication

Cash handling

Computer literacy

Tools

MICROS POS

Job description

Omni Bedford Springs Resort & Spa

Join a team where hospitality isn't just what we do; it's who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you'll find more than just a job. You'll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.

Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Overview:

The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

Responsibilities:

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
• Process and expedite Select Guest (loyalty program) orders
• Follow Omni's \"Moments of Service\" guidelines for receiving guest orders via telephone and on-line
• Follow Omni's \"Moments of Service\" guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
• Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
• Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards
• Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest's specifications
• Complete other tasks as assigned by management

Qualifications:

• Required to work a varied work schedule including nights, holidays, and weekends
• Ability to communicate clearly with guests and co-workers in English both verbally and in writing
• Working knowledge of computers and telephone systems
• Previous customer service experience preferred
• Previous cashiering experience preferred
• Must be 18 years or older

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.