F&B Room Service - Cashier Attendant

Omni Hotels; Houston (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

Omni Hotels is seeking an In-Room Dining Cashier in Houston, TX to be the primary contact for five-diamond quality in-room meals and beverages. You will close checks to the correct account, relay order details to the kitchen and room service teams, and ensure timely, accurate service while following Omni’s Moments of Service guidelines.

The role requires strong English communication, basic computer and telephone skills, and flexibility to work nights, holidays, and weekends.

Qualifications

• Ability to communicate clearly with guests and co-workers in English both verbally and in writing.
• Working knowledge of computers and telephone systems.
• Previous customer service experience preferred.
• Previous cashiering experience preferred.
• Required to work a varied work schedule including nights, holidays, and weekends.

Responsibilities

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction.
• Process and expedite Select Guest (loyalty program) orders.
• Follow Omni’s Moments of Service guidelines for receiving guest orders via telephone and on-line.
• Follow Omni’s Moments of Service guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details.
• Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards.
• Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
• Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications.
• Complete other tasks as assigned by management.

Skills

Customer service

Communication

Cashiering

Computer skills

Tools

MICROS POS

Job description

Position Overview

The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

Key Responsibilities

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
• Process and expedite Select Guest (loyalty program) orders
• Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line
• Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
• Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
• Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
• Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
• Complete other tasks as assigned by management.

Qualifications

• Required to work a varied work schedule including nights, holidays, and weekends
• Ability to communicate clearly with guests and co-workers in English both verbally and in writing
• Working knowledge of computers and telephone systems
• Previous customer service experience preferred
• Previous cashiering experience preferred