Customer Care & Order Support Specialist

ADP, Inc.; La Vergne (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

ADP, Inc. in La Vergne, TN is seeking a Client Service Representative to manage customer orders, communicate status, and resolve issues promptly. The role requires strong communication and computer skills, with Softeon experience considered a plus.

Training and ongoing support are provided in a collaborative CSR environment. Responsibilities include processing orders, updating customers on status, handling complaints, and contributing to process improvements.

Qualifications

• Four-year college degree in a business-related curriculum preferred, but relevant experience acceptable.
• Above-average computer skills and strong communication abilities.
• Softeon experience is helpful; ability to work with minimal supervision.

Responsibilities

• Review orders from customers and resolve issues promptly.
• Communicate order status and potential delays to customers.
• Enter, track, and help resolve customer complaints.
• Provide daily status reports to the team.
• Assist in training other employees.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Computer skills

Softeon

Education

Bachelor's degree in business or related field

Tools

Softeon system

Job description

ADP, Inc. in La Vergne, TN is seeking a Client Service Representative to manage customer orders, communicate status, and resolve issues promptly. The role requires strong communication and computer skills, with Softeon experience considered a plus.

Training and ongoing support are provided in a collaborative CSR environment. Responsibilities include processing orders, updating customers on status, handling complaints, and contributing to process improvements.