Order Success & Customer Experience Lead

TMT America, Inc.; Florence (AL); On-site; USD 22,000 - 33,000; Full time

Job summary

Trissl Brand Collective in Florence, AL seeks a Customer Service & Order Coordinator to manage orders from start to finish and coordinate with sales, warehouse, purchasing, and accounting. You will own the order process, provide confirmations, track shipments, and ensure a positive customer experience in a growing brand portfolio.

You’ll learn multiple brands, stay organized, communicate professionally by phone and email, and help the team resolve issues quickly while supporting the sales effort

Qualifications

• High attention to detail and accuracy in order entry and documentation.
• Strong written and verbal communication with customers and internal teams.
• Ability to manage multiple orders and customers simultaneously.

Responsibilities

• Own the order process from receipt to shipment.
• Enter and process orders accurately and timely across channels.
• Coordinate with warehouse and distribution for timely fulfillment.
• Provide order confirmations and updates to customers.
• Support sales, purchasing, accounting and management as needed.

Skills

Customer Service

Order Processing

Communication

Multitasking

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in business

Tools

Microsoft Office

QuickBooks

Shopify

Job description

Trissl Brand Collective in Florence, AL seeks a Customer Service & Order Coordinator to manage orders from start to finish and coordinate with sales, warehouse, purchasing, and accounting. You will own the order process, provide confirmations, track shipments, and ensure a positive customer experience in a growing brand portfolio.

You’ll learn multiple brands, stay organized, communicate professionally by phone and email, and help the team resolve issues quickly while supporting the sales effort