Customer Account Coordinator - Expert in Smooth Orders

L2 Brands; Hanover (York County); Sur place; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

401(k) with company match

Life insurance & employee assistance

Paid time off and paid holidays

Career growth opportunities

Team environment

Résumé du poste

L2 Brands in Hanover, PA is seeking a Customer Service Account Coordinator to manage a portfolio of client accounts, respond to inquiries by phone and email, and ensure orders move smoothly from entry to fulfillment.

The role emphasizes organized processes, problem solving, and clear communication to maintain high levels of customer satisfaction and timely delivery across our apparel and home décor brands.

Qualifications

• 2+ years of customer service experience (office or call center preferred).
• Strong written and verbal communication skills.
• Comfort with computers and learning new systems.
• Ability to stay focused in a quiet, structured work environment with scheduled breaks.

Responsabilités

• Becoming the go-to contact for your assigned customer accounts.
• Answering customer questions by phone and email with professionalism and personality.
• Processing orders, updates, and returns accurately and efficiently.
• Troubleshooting issues and finding solutions independently.
• Working closely with Production, Merchandising, and Sales teams to keep orders moving.
• Keeping organized records and detailed customer notes.
• Helping create a positive experience for every customer interaction.

Connaissances

Customer service

Communication

Organization

Computer skills

Formation

High school diploma or GED

Outils

CRM systems

Microsoft Office

Description du poste

L2 Brands in Hanover, PA is seeking a Customer Service Account Coordinator to manage a portfolio of client accounts, respond to inquiries by phone and email, and ensure orders move smoothly from entry to fulfillment.

The role emphasizes organized processes, problem solving, and clear communication to maintain high levels of customer satisfaction and timely delivery across our apparel and home décor brands.