Client Success & Onboarding Coordinator

ExpoDisplays; Trussville (AL); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

401K Retirement Plan

PTO + 7 Paid Holidays

AFLAC & Liberty National

FSA Plan

Online Payroll Access

Quarterly Employee Events

Job summary

Cult on Companies in Trussville, Alabama seeks a proactive Customer Service Representative who guides clients from onboarding to long-term partnership. You coordinate workflows, maintain records, and ensure clear communication between clients and internal teams.

You’ll track satisfaction, spot potential issues early, and help drive client retention through relationship-building. This is an hourly, full-time role based at our Alabama headquarters.

Qualifications

• 2+ years of experience in a client-facing, coordination, or relationship-focused role
• Strong verbal and written communication skills — clear, professional, and warm
• Proven ability to work cross-functionally and maintain alignment between multiple internal teams
• Organized approach to documenting conversations, decisions, and next steps with high attention to detail
• Calm, diplomatic problem-solving style — you don't rattle when things get complicated
• Comfortable using CRM systems, project management tools, or client tracking platforms

Responsibilities

• Serve as a consistent, trusted point of contact for clients throughout their engagement with Culton
• Coordinate client onboarding, scheduling, and service workflows using established processes
• Maintain accurate, up-to-date client records and project documentation
• Ensure clear, timely, and professional communication between clients and internal teams
• Track client satisfaction and follow up on feedback, questions, and open items
• Identify potential issues early and coordinate appropriate next steps or escalations before problems develop
• Support client retention by building trusted, long-term relationships — not just handling transactions
• Contribute to process improvement by surfacing gaps, friction points, and opportunities for better coordination

Job description

Cult on Companies in Trussville, Alabama seeks a proactive Customer Service Representative who guides clients from onboarding to long-term partnership. You coordinate workflows, maintain records, and ensure clear communication between clients and internal teams.

You’ll track satisfaction, spot potential issues early, and help drive client retention through relationship-building. This is an hourly, full-time role based at our Alabama headquarters.