Global Customer Service & Order Specialist

Valtris Specialty Chemicals; Independence Township (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability

401(k)

Flexible spending accounts

Job summary

Valtris Specialty Chemicals in Independence, OH is seeking a Customer Service Representative to process orders and act as the pivotal communication link between customers and operations including scheduling, quality control, production, shipping and field sales. You will handle order entry and respond to inquiries from customers and sales reps, including international orders.

Responsibilities include processing orders via phone, fax and email, managing EDI and web orders, maintaining customer

Qualifications

• 1-3 years chemical customer service experience.
• Experience with international order entry and processing.
• SAP experience preferred.
• MS Office proficiency.
• Experience with EDI and E-commerce.
• Excellent telephone service skills.
• Strong prioritization and deadline orientation.
• Ability to work with little supervision.
• Strong interpersonal and teamwork abilities.

Responsibilities

• Process customer orders received via phone, fax and email; provide pricing and delivery information to customers; including international customers.
• Process customer sample orders, MSDS and technical data sheet requests. Check stocks, verify ship dates and troubleshoot as necessary.
• Handle E-commerce activities including but not limited to EDI, Web-enabled order transaction and miscellaneous inquiries.
• Reconcile month end consignment accounts.
• Other miscellaneous tasks as directed including daily audits or orders, filling, etc.
• Maintain and update customer master records.
• Maintain accuracy and timeliness of system data to improve business performance and actively participate in business processes such as Sales and Operation Planning.

Skills

Customer service

Phone skills

Team player

Prioritization

Decision making

Independent work

Interpersonal skills

Tools

SAP

EDI

MS Office

Internet & E-commerce

Job description

Valtris Specialty Chemicals in Independence, OH is seeking a Customer Service Representative to process orders and act as the pivotal communication link between customers and operations including scheduling, quality control, production, shipping and field sales. You will handle order entry and respond to inquiries from customers and sales reps, including international orders.

Responsibilities include processing orders via phone, fax and email, managing EDI and web orders, maintaining customer