Order & Customer Service Specialist (Domestic & Export)

Chase Corporation; Westwood (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading customer service company in Massachusetts is seeking a Customer Services Representative to manage orders, respond to customer inquiries, and ensure high-quality service. The ideal candidate will have strong communication skills and a commitment to customer satisfaction. Proficiency in English is essential, while knowledge of sales order entry databases is a plus. This position offers opportunities for growth and full training on systems and procedures.

Qualifications

• Demonstrates a strong commitment to delivering excellent customer service.
• Able to communicate clearly and professionally with customers and colleagues.
• Ensures accuracy in all tasks including order entry and documentation.
• Capable of handling multiple tasks and working effectively with other functions.
• Works methodically and meets required deadlines.
• Proficiency in English is essential; French is beneficial.

Responsibilities

• Manage end-to-end orders for Domestic and Export Sales.
• Handle inbound customer enquiries via email, phone, and online platforms.
• Liaise with Accounts Department regarding customer account status.
• Coordinate with the Despatch Department for timely shipment of orders.
• Log customer complaints and collaborate on investigations.

Skills

Excellent customer service

Clear communication

Accuracy in tasks

Multi-tasking

Teamwork

Self-motivation

Proficiency in English

Sales order entry databases knowledge

Microsoft Office Suite

Tools

Oracle

Salesforce

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

A leading customer service company in Massachusetts is seeking a Customer Services Representative to manage orders, respond to customer inquiries, and ensure high-quality service. The ideal candidate will have strong communication skills and a commitment to customer satisfaction. Proficiency in English is essential, while knowledge of sales order entry databases is a plus. This position offers opportunities for growth and full training on systems and procedures.