Order Review & Accuracy Specialist

Marvin; Warroad (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Wellbeing account

Better Living Day!

Profit sharing

Volunteer opportunities

Brighter Days Fund

Health insurance

Paid holidays

Paid parental leave

401(k) match

Job summary

Marvin is seeking an Order Review Specialist to ensure order accuracy and seamless communication across internal teams. The role supports customers and manufacturing by analyzing and correcting project orders in OMS and ICIM before they reach production.

You will handle dealer comments, verify product information, and assist in warranty-related order adjustments. A strong customer-service background and detail orientation are essential for success in this role.

Qualifications

• Excellent interpersonal skills.
• Attention to detail.
• Experience with an order management system or the ability to learn new technology.
• Proven customer service experience.

Responsibilities

• Partner with Architectural Project Manager to analyze and correct project orders in OMS and ICIM before they reach manufacturing.
• Analyze dealer comments for specialty products and non-standard OMS entries.
• Research original order information to ensure warranty fulfillment and prevent repeat field service orders.
• Provide professional, timely, and courteous communication with internal customers across tech support, architecture, calculations, and sales.

Skills

Interpersonal skills

Attention to detail

Order management system

Customer service experience

Tools

OMS (Order Management System)

Job description

Marvin is seeking an Order Review Specialist to ensure order accuracy and seamless communication across internal teams. The role supports customers and manufacturing by analyzing and correcting project orders in OMS and ICIM before they reach production.

You will handle dealer comments, verify product information, and assist in warranty-related order adjustments. A strong customer-service background and detail orientation are essential for success in this role.