Customer Service & Order Specialist

Kenda Tires; Cartersville (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401K with match

Paid holidays

Paid time off

Employee tire pricing

Job summary

Monitor Manufacturing is seeking a dedicated Customer Service Specialist to deliver exceptional service and manage customer relations. You will handle orders, verify inventory, and coordinate shipments while maintaining strong communication with clients and internal teams.

Ideal candidates have excellent verbal and written communication, solid organizational skills, and proficiency with MS Office including MAS200; growth opportunities and a supportive team environment are offered.

Qualifications

• High School Diploma or GED is required.
• At least two years of relevant experience in the field or in a related area is required.
• Proficiency with MS Office Applications, including MAS200.

Responsibilities

• Handles assigned customer territory with skill and professionalism taking care of the customer's needs and requirements
• Confirms inventory availability or production schedule and communicates estimated ship date to customer
• Follows up daily on customer orders
• Follows special shipping and processing instructions per customer
• Confirms customer pricing as needed
• Takes and process return of goods authorization request
• Knowledgeable in performing the order entry function
• Keeps customer service manager informed of customer activity such as satisfaction with service, quality, new opportunities, complaints, etc.
• Updates job knowledge by participating in educational opportunities
• Performs other duties as assigned

Skills

Verbal & written communication

Sales & customer service

Organizational skills

MS Office (MAS200)

Education

High School Diploma or GED

2+ years relevant experience

Tools

MAS200

Job description

Monitor Manufacturing is seeking a dedicated Customer Service Specialist to deliver exceptional service and manage customer relations. You will handle orders, verify inventory, and coordinate shipments while maintaining strong communication with clients and internal teams.

Ideal candidates have excellent verbal and written communication, solid organizational skills, and proficiency with MS Office including MAS200; growth opportunities and a supportive team environment are offered.