Order Review & Quality Assurance Specialist

Marvin; Minnesota; Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid holidays

Paid parental leave

401(k) match

Wellbeing account ($300 annually)

Better Living Day

Résumé du poste

Marvin is seeking an Order Review Specialist to ensure accurate order entry and provide proactive support to customers and internal teams. You will verify orders in OMS/ICIM, resolve discrepancies, and collaborate with project managers to prevent errors that impact manufacturing and warranties.

Key duties include reviewing dealer feedback, communicating professionally with technical and sales teams, and handling order changes while contributing to training initiatives and continuous process

Qualifications

• Excellent interpersonal skills.
• Attention to detail required.
• Experience with an order management system or the ability to learn new technology.
• Proven customer service experience.

Responsabilités

• Partner with an Architectural Project Manager to analyze and correct project orders in OMS and ICIM before manufacturing.
• Analyze dealer comments for specialty products not standard in OMS.
• Research original order information to ensure customers receive what they need for warranty claims.
• Provide professional, timely and courteous communication with internal customers across teams.
• Apply problem solving skills to resolve issues.
• Assist dealers and Customer Service in training opportunities as needed.
• Execute order changes.

Connaissances

Interpersonal skills

Attention to detail

Order management system

Customer service experience

Outils

OMS (Order Management System)

ICIM

Description du poste

Marvin is seeking an Order Review Specialist to ensure accurate order entry and provide proactive support to customers and internal teams. You will verify orders in OMS/ICIM, resolve discrepancies, and collaborate with project managers to prevent errors that impact manufacturing and warranties.

Key duties include reviewing dealer feedback, communicating professionally with technical and sales teams, and handling order changes while contributing to training initiatives and continuous process