Order Resolution Specialist

Jobtailor; Cleveland (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

Jobtailor in Cleveland, OH seeks an experienced Customer Service Specialist to support our supply chain operations. You will act as liaison with customers by phone and email, resolve issues, process orders, and assist with billing inquiries.

The role requires a Bachelor’s degree in a related field and at least 5 years of customer service experience, plus 3 years of data entry. Proficiency with Word, Excel, Access, PowerPoint, and Acrobat is preferred.

Qualifications

• Bachelor's degree in supply chain, logistics, business or related field.
• Minimum 5 years of customer service experience.
• 3 years of data entry experience.
• Proficiency with Microsoft Office and email/online research.
• Strong commitment to delivering high-quality customer service.

Responsibilities

• Act as liaison via telephone and email to provide product/services information and support to customers.
• Resolve issues including complaints, orders, billing, and account questions with accuracy and speed.
• Maintain high service standards and customer satisfaction across the organization.
• Coordinate with procurement to obtain accurate ETAs and escalate unresolved issues.
• Relay manufacturer issues to customers and troubleshoot general issues.

Skills

Customer Service

Data Entry

Order Management

Billing Resolution

Freight Rate Calculation

Education

Bachelor's degree in Supply Chain, Logistics, Business or similar degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Adobe Acrobat Reader

Job description

• Act as a liaison via telephone and email to provide product/services information and support to customers.
• Resolve any emerging problems that customers might face with accuracy and efficiency, such as complaints, orders, errors, account questions, billing, cancellation, etc.
• Ensure and lead excellent service standards and maintain high customer satisfaction across all entities.
• Ability to resolve all issues brought forward by the ordering team, including Freight Rates, Balances Due, Retrieving Needed Invoice Information, and Calculating Correct Totals/Refunds.
• Relay Manufacturer Issues to Customers and troubleshoot general issues.
• Coordinate with procurement team to attain accurate ETAs and escalate all unresolved issues to management.

Requirements

• Bachelor's degree in Supply Chain, Logistics, Business or similar degree
• Minimum 5 years of customer service experience
• 3 years of data entry experience
• Computer familiarity and Internet skills including use of emails, messaging, and information gathering
• Knowledge of Microsoft Office helpful, specifically Word, Excel, Access, PowerPoint, and Acrobat Reader.
• Complete commitment to giving highest level customer service
• A friendly demeanor, a good work ethic, and flexibility with occasional routine changes.
• Ability to operate under pressure, to manage multiple projects, and to meet short and long-range deadlines.
• Ability to stay abreast with company policies, products and services.

Core Competencies

Demonstrates expertise in customer service and problem resolution, with a strong focus on maintaining high customer satisfaction and effective communication. Proficient in data entry and familiar with Microsoft Office tools to support operational efficiency.

Highest-signal resume keywords

• Customer Service Experience
• Data Entry Experience
• Microsoft Office Proficiency
• Supply Chain Knowledge
• Problem Resolution Skills

ATS Optimization Keywords

Hard Skills

• Data Entry
• Customer Support
• Order Management
• Billing Resolution
• Freight Rate Calculation

Soft Skills

• Friendly Demeanor
• Good Work Ethic
• Flexibility
• Ability to Operate Under Pressure
• Strong Communication

Industry Keywords

• Supply Chain
• Logistics
• Customer Satisfaction
• Procurement Coordination
• Issue Troubleshooting

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft PowerPoint
• Adobe Acrobat Reader