Outbound Planner

Jobtailor; Illinois; On-site; USD 48,000 - 62,000; Full time

Job summary

Jobtailor in Illinois is seeking a skilled Order Processing professional to manage customer order flow, coordinate with Inventory, Warehouse and Freight teams, and resolve order issues.

The role requires a Bachelor's Degree and at least two years' experience in order processing, distribution, supply chain or customer service, plus proficiency in Microsoft Office; experience with Aurora, DI and Power BI is a plus.

Qualifications

• Bachelor's Degree required.
• Minimum 2 years’ experience in order processing, distribution, supply chain and customer service.
• Experience managing internal and/or external customer accounts.
• Knowledge of international trade and freight processes.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Exposure to Aurora, DI, and Power BI is a plus.
• Experience working with Logistics Service Providers.
• Experience with a Transport Management System desirable.

Responsibilities

• Manage all activities for the customer, including customer order flow and requests.
• Daily release and processing of customer orders, managing suspended orders.
• Work with Inventory, Warehouse, and Freight teams to ensure efficient order flow.
• Interface with Order Desk, Customer Services Centers, and Sales Staff.
• Resolve order issues such as incorrect addresses and shipping instructions.
• Daily resolution of Sales orders that did not generate Purchase Orders.
• Conduct quarterly reviews and maintenance of Customer Masters.
• Maintain communication with internal/external customers on open orders.

Skills

Order Management

Customer Order Flow

Sales Order Resolution

Inventory Management

Freight Process Knowledge

Communication

Problem Solving

Interpersonal Skills

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Aurora

DI

PowerBi

Transport Management System

Job description

• Manage all activities for the customer, including customer order flow and requests
• Daily release and processing of customer orders, managing suspended orders
• Work with Inventory, Warehouse, and Freight teams to ensure efficient order flow
• Interface with Order Desk, Customer Services Centers, and Sales Staff
• Resolve order issues such as incorrect addresses and shipping instructions
• Daily resolution of Sales orders that did not generate Purchase Orders
• Conduct quarterly reviews and maintenance of Customer Masters
• Maintain communication with internal/external customers on open orders

Requirements

• Bachelors’ Degree
• Minimum 2 years’ experience in Order processing, Distribution, Supply Chain and Customer Service
• Experience managing internal and/or external customer accounts
• Good working knowledge of International Trade and Freight process
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Prior exposure to Aurora, DI, and PowerBi is an advantage
• Experience in interacting with Logistics Service Providers
• Experience with a Transport Management System desirable

Core Competencies

Demonstrates expertise in order processing, distribution, and supply chain management, with a strong focus on customer service and communication. Proficient in managing customer accounts and resolving order issues efficiently.

Highest-signal resume keywords

• Order Processing
• Supply Chain Management
• Customer Service
• International Trade Knowledge
• Transport Management System Experience

ATS Optimization Keywords

Hard Skills

• Order Management
• Customer Order Flow
• Sales Order Resolution
• Inventory Management
• Freight Process Knowledge

Soft Skills

• Communication
• Problem Solving
• Interpersonal Skills

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Distribution
• Logistics Service Providers
• Customer Masters Maintenance

Tools & Technologies

• Microsoft Office Suite
• Aurora
• DI
• PowerBi
• Transport Management System