Customer Resolution Lead Representative

Jobtailor; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Atlanta is hiring a customer support specialist to manage orders and liaise with customers and internal teams. You will ensure timely shipments while delivering exemplary service. The role requires a bachelor's degree, advanced English, and strong communication and organizational skills.

Proficiency in Microsoft Office and the ability to learn new software quickly are essential. This position emphasizes independence as well as teamwork, with opportunities to document processes and

Qualifications

• Bachelor's degree required.
• Advanced English skills required.
• Customer service experience required.
• Strong communication and organizational abilities.
• Proficiency with Microsoft Office tools.
• Ability to learn new software quickly.
• Ability to work independently and as a team player.

Responsibilities

• Support all channel customers with order management.
• Provide exemplary customer service and resolve inquiries.
• Manage simple to complex order and project management.
• Document knowledge and processes for team members.
• Act as a liaison between customers and internal partners.
• Facilitate order management processes to ensure timely shipments.

Skills

Customer service

Order management

Advanced English

Communication

Organizational skills

Microsoft Office

Independent worker

Team player

Technical aptitude

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

• Support all channel customers with order management
• Provide exemplary customer service and resolve inquiries
• Manage simple to complex order and project management
• Document knowledge and processes for team members
• Act as a liaison between customers and internal partners
• Facilitate order management processes to ensure timely shipments

Requirements

• Bachelor's degree
• Advanced English skills
• Customer service experience
• Excellent communication and organizational skills
• Proficiency with Microsoft Office tools
• Technical aptitude to learn new software tools
• Ability to work independently and as a team player

Core Competencies

Demonstrates strong customer service skills and effective order management capabilities, ensuring timely communication and resolution of inquiries. Proficient in Microsoft Office tools and possesses the ability to learn new software quickly.

Highest-signal resume keywords

• Customer Service Experience
• Order Management
• Excellent Communication Skills
• Organizational Skills
• Advanced English Skills

ATS Optimization Keywords

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Order Management
• Project Management
• Customer Liaison
• Timely Shipments
• Process Documentation

Tools & Technologies

• Microsoft Office