Customer Service Manager

Jobtailor; Aurora (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a site-level logistics supervisor to manage client relationships and oversee inbound, picking, packing, VAL, and outbound processes. You will coordinate with internal teams to optimize performance and respond to escalations while driving KPI achievement.

This role requires a 2-year leadership background in customer service or related field, a basic understanding of WMS, and strong MS Office skills, with fluent English communication across shifts and stakeholders.

Qualifications

• High school diploma or GED required.
• 2 years’ experience in a leadership role involving customer service or equivalent.
• Understanding of logistics services, including order management, and movement scheduling.
• Basic knowledge of Warehouse Management Systems (WMS).
• Proficiency in MS Office applications.
• English proficiency (reading, writing, verbal).

Responsibilities

• Manage client relationships at the site level.
• Oversee the inbound, picking, packing, VAL, and outbound processes.
• Coordinate with internal stakeholders to optimize performance.
• Handle escalations and resolve client requests or complaints.
• Monitor operational performance and ensure KPI targets are met.
• Conduct staff meetings and foster team development.
• Organize operational review meetings with key clients.

Skills

Leadership

Team Development

Customer Service

Conflict Resolution

Communication

Education

High school diploma or GED

Tools

WMS

MS Office

Job description

• Manage client relationships at the site level
• Oversee the inbound, picking, packing, VAL, and outbound processes
• Coordinate with internal stakeholders to optimize performance
• Handle escalations and resolve client requests or complaints
• Monitor operational performance and ensure KPI targets are met
• Conduct staff meetings and foster team development
• Organize operational review meetings with key clients

Requirements

• High school diploma or GED
• 2 years’ experience in a leadership role involving customer service or equivalent
• Understanding of logistics services, including order management, and movement scheduling
• Basic knowledge of Warehouse Management Systems (WMS)
• Proficiency in MS Office applications
• English proficiency (reading, writing, verbal)

Core Competencies

Demonstrates strong leadership in managing client relationships and optimizing logistics operations, with a focus on meeting KPI targets and fostering team development. Proficient in Warehouse Management Systems and MS Office applications, with a solid understanding of order management and movement scheduling.

Highest-signal resume keywords

• Client Relationship Management
• Logistics Services Understanding
• Warehouse Management Systems (WMS)
• KPI Monitoring
• Team Development

ATS Optimization Keywords

Hard Skills

• Logistics Services
• Order Management
• Movement Scheduling
• KPI Monitoring
• Team Development

Soft Skills

• Customer Service
• Conflict Resolution
• Communication

Industry Keywords

• Inbound Processes
• Picking Processes
• Packing Processes
• Outbound Processes
• Operational Performance

Tools & Technologies

• Warehouse Management Systems (WMS)
• MS Office Applications