Customer Service Representative, Online Order Support

Jobtailor; Arizona; On-site; USD 48,000 - 62,000; Full time

Job summary

Jobtailor in the United States is seeking a proactive Customer Service / Order Management professional to respond to customer inquiries and manage order status with a focus on accuracy and timely delivery.

You will interact with customers using online store systems, maintain data integrity, and contribute to continuous process improvements in a fast-paced environment.

Qualifications

• Customer-focused approach to inquiries and order status.
• Experience with logistics/order management processes.
• Proficiency with SAP and online store systems.

Responsibilities

• Respond to customer inquiries and provide order status updates.
• Maintain data in internal systems and ensure data accuracy.
• Deliver high-quality customer interactions as reflected in call quality metrics.
• Present expertise in client supported products and company policies.
• Identify trends and suggest process improvements.
• Work well in a fast-paced environment and meet deadlines.
• Collaborate with team to resolve customer issues effectively.

Skills

Customer Focused

Logistics/Order Management Experience

SAP Experience

Strong Organizational Skills

Excellent Communication Skills

Education

High School Diploma or Equivalent

Tools

SAP

Online Store Systems

Job description

• Provides research, verification and responses to customer inquiries.
• Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey;
• Present to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores;
• Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey;
• Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
• Maintains a general awareness of client’s strengths in the industry; and
• Assists Customers by answering queries relating to their order status, changes and delivery timeframes.
• Other duties as assigned

Requirements

• High School Diploma or Equivalent
• Customer focused
• Experience in Logistics/Order Management is desirable
• SAP and block management experience preferred
• A high level of computer literacy preferred
• Strong organizational and administrative skills
• Strong analytical and problem solving skills
• Self-motivated and adaptability & willingness to take on new tasks
• Self-motivated, works well under own initiative
• Strong team player
• Deliver efficient troubleshooting and query resolution.
• Present work professionally in a timely & efficient manner within deadlines.
• Exhibit ability to show initiative identifying trends and/or process improvement.
• Continuous product & process training in fast paced environment.
• Promote a positive and professional image of arvato to clients and others at all times by adhering to company policy and procedures.
• Written English Comprehension
• Excellent communication soft skills and confidence dealing with customers
• Comfortable working on an online environment with general computer literacy

Core Competencies

Demonstrates strong customer interaction skills and a high level of computer literacy, with a focus on logistics and order management. Capable of delivering efficient troubleshooting and query resolution while maintaining a professional image and adhering to company policies.

Highest-signal resume keywords

• Customer Focused
• Logistics/Order Management Experience
• SAP Experience
• Strong Organizational Skills
• Excellent Communication Skills

ATS Optimization Keywords

Hard Skills

• Logistics Management
• Order Management
• Data Capture
• Analytical Skills
• Problem Solving

Soft Skills

• Self-Motivated
• Adaptability
• Team Player
• Initiative
• Professionalism

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Customer Satisfaction
• Call Quality
• Process Improvement
• Customer Inquiries
• Delivery Timeframes

Tools & Technologies

• SAP
• Online Store Systems