Sales Support Professional

CONFLUX SYSTEMS; Raleigh (NC); Remote; USD 35,817 - 40,625; Full time

Job summary

A leading systems provider is seeking a Sales Support Professional 1 to manage the sales order lifecycle and ensure compliance with customer requirements. This remote role requires a Bachelor's degree and proven experience in contract administration. Ideal candidates will have strong problem-solving skills, attention to detail, and proficiency in SAP and Salesforce.

Qualifications

• Proven experience as a Contract Administrator or similar role.
• Demonstrated desire to learn new contractual and legal topics.
• Experience supporting project managers and other project team members.

Responsibilities

• Manage the complete sales order lifecycle from entry to invoicing.
• Collaborate with sales teams on customer requirements and contract terms.
• Act as liaison between customer support, order management, and internal departments.

Skills

Well-versed knowledge of Order Management processes

Strong professional judgement

Excellent negotiation skills

Self-motivated with ability to work under pressure

Excellent attention to detail

Education

Bachelor's degree in business administration

Bachelor's degree in finance

Tools

SAP

Salesforce

CRM tools

Job description

Overview

Job Title: Sales Support Professional 1

Location: REMOTE

Duration: 1+ month

Shift hours: 8am - 5pm

Base pay range: $26.00/hr - $29.49/hr

Note: This range is provided by CONFLUX SYSTEMS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Description/Position Summary

• Scope: work through the returns and warranty backlog.
• Review case details in SalesForce
• Determine appropriate action (they will be trained on this by our team)
• Process action in SAP
• The Contract Administrator will work with key business partners including Customer Support and Order Management support functions, Business Development, Logistics, Project Management, Product Management, Finance, and Physical Distribution.
• Manage the complete sales order lifecycle from entry to invoicing, including validation against purchase orders and original proposals, schedule tracking, and cost control.
• Collaborate with the sales team to prepare, review and understand customer requirements and contract terms, ensuring compliance with company policies and legal requirements.
• Monitor contract performance and compliance throughout the lifecycle, ensuring adherence to company policies, legal requirements, and internal guidelines while identifying process improvement opportunities.
• Act as liaison between customer support, order management, and other internal departments (finance, operations) to ensure timely resolution of customer inquiries, troubleshooting, invoicing, delivery, and post-shipment issues.
• Control administrative processes in contract management in collaboration with the project team; including documentation of progress, timelines, risks, and supporting material availability, product support, change orders, and warranty matters.
• Utilize CRM to manage and prioritize caseload according to established service level agreements.

Experience

Required Skills, Experience, and Qualifications:

• Bachelor's degree in business administration, finance, or a related field.
• Proven experience as a Contract Administrator or similar role.
• Well-versed knowledge of Order Management processes and procedures, including Procurement, Logistics, and other critical supply chain functions.
• Strong professional judgement and problem-solving ability.
• Proven experience in supporting project managers and other project team members.
• Excellent attention to detail and accuracy.
• Demonstrated desire and ability to quickly learn and understand new contractual and legal topics.
• Excellent negotiation and communication skills, both written and verbal.
• Self-motivated with ability to work under pressure with a sense of urgency and thoroughness.
• Flexible team player willing to accept new challenges and assignments based on needs of the business.
• Knowledge of SAP, CRM tools, COMPAS.
• Preferred experience in Salesforce, and NetSuite.

Education

Bachelor's degree in business administration, finance, or a related field.