Order Processing Team Lead: Streamline Ops & Accuracy

Connective Computing, Inc.; Cincinnati (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Modern Office Methods in Cincinnati, OH is seeking an Order Processing Team Leader for the corporate operations group. You will oversee the order processing function, guide the OP team to handle coversheets and EA orders, collaborate with sales and admin, and ensure policy compliance across the contracts department.

The role emphasizes leadership, analytics, and process optimization to boost efficiency and customer satisfaction.

Qualifications

• Minimum high school diploma required.
• 5+ years of related experience preferred.
• Detail oriented with strong analytical skills.
• Strong leadership and team-building abilities.
• Proficient in Microsoft Office applications.
• Excellent communication and customer service.

Responsibilities

• Process coversheets and EA orders for all assigned orders.
• Review daily on hold orders and follow-up as needed.
• Monitor team output, checking for accuracy for both front end and back end of OP workflows.
• Complete cover sheet and EA 2nd check process in absence of OP Manager.
• Keep sales orders inbox updated as needed.
• Respond to all inquiries sent to personal email and personal Team chat in a timely manner.
• Be the “key” person for all special pricing orders – i.e. NASPO, Sourcewell and provide guidance and support to other team members as they process these orders to ensure accuracy and compliance with the established nuances of the special pricing program.
• Able to perform all functions of Order Processing Coordinator Position.
• Ensure new hires have required training and knowledge for the OP coordinator position.
• Work with the Dept Manager to improve efficiency and sustainability.
• Provide regular feedback to the Department manager on team performance.

Skills

Detail oriented

Analytical

Leadership

Communication

Independent worker

Problem solving

Team building

Customer service

Attention to data accuracy

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Modern Office Methods in Cincinnati, OH is seeking an Order Processing Team Leader for the corporate operations group. You will oversee the order processing function, guide the OP team to handle coversheets and EA orders, collaborate with sales and admin, and ensure policy compliance across the contracts department.

The role emphasizes leadership, analytics, and process optimization to boost efficiency and customer satisfaction.