Operations Team Lead: Drive Efficiency & People Growth

Cass-Information-Systems; Columbus (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Cass Information Systems, Inc. in Columbus, OH seeks a Supervisor I, Operations to plan, organize, lead, and supervise a team ensuring timely and accurate processing of customer accounts in line with company standards and contracts.

This role develops leadership capability and operational expertise under guidance. Key duties include staffing, workflow management, cross-training, process improvement, and ensuring safety and quality; you will collaborate with management and clients to maintain

Qualifications

• Bachelor’s degree in business or related field or equivalent combination of education and experience.
• Typically requires 1-2+ years of leadership experience in a production or operations environment or an industry with comparable characteristics.

Responsibilities

• Supervise, lead, train, coach, provide performance feedback, and handle disciplinary actions.
• Plan, organize, and distribute daily work assignments; monitor workflow, productivity and quality.
• Evaluate workload and staffing needs to coordinate resources and minimize overtime.
• Communicate with management and stakeholders to support customer satisfaction and operational effectiveness.
• Identify and resolve operational, system, and process issues; contribute to improvements.
• Assist with implementation of new customer accounts and maintain procedures for consistency and accuracy.
• Provide day-to-day oversight, develop performance metrics, and ensure procedures are followed.
• Support training and cross-training to adapt to process or system changes.
• Ensure safety and ergonomic work environment; escalate issues when needed.

Skills

Leadership

Coaching

Team development

Communication

Organizational skills

Time management

Problem solving

Decision making

Multitasking

Independent judgment

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Cass Information Systems, Inc. in Columbus, OH seeks a Supervisor I, Operations to plan, organize, lead, and supervise a team ensuring timely and accurate processing of customer accounts in line with company standards and contracts.

This role develops leadership capability and operational expertise under guidance. Key duties include staffing, workflow management, cross-training, process improvement, and ensuring safety and quality; you will collaborate with management and clients to maintain