Ordering Team Lead - SLA-Driven Operations

WidePoint Corporation; Lewis Center (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

WidePoint Corporation is seeking an Ordering Supervisor in Columbus, OH to lead a team of Ordering Coordinators. You will ensure orders are entered accurately into carrier portals and processed within SLAs while maintaining quality and efficiency.

The role requires strong leadership and cross-functional collaboration to meet client commitments. You will oversee scheduling, performance coaching, and workload distribution, while supporting process improvements and training.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Lead and oversee Ordering Coordinators to accurately enter client orders.
• Ensure orders meet SLAs and quality standards.
• Provide day-to-day leadership, scheduling, and performance coaching.

Skills

Team Leadership

Customer Service

Supervisory Experience

Microsoft Office

Communication Skills

Organizational Skills

Analytical Skills

Problem Solving

Decision Making

Education

High School Diploma

Tools

None

Job description

WidePoint Corporation is seeking an Ordering Supervisor in Columbus, OH to lead a team of Ordering Coordinators. You will ensure orders are entered accurately into carrier portals and processed within SLAs while maintaining quality and efficiency.

The role requires strong leadership and cross-functional collaboration to meet client commitments. You will oversee scheduling, performance coaching, and workload distribution, while supporting process improvements and training.