Order Processing Specialist

Utility Solutions, Inc.; North Carolina; On-site; USD 35,000 - 50,000; Full time

Job summary

Utility Solutions, Inc. is looking for an Order Processing Specialist to manage the entire life cycle of customer orders. This role involves ensuring order accuracy, collaborating with various departments, and providing exceptional customer service. Ideal candidates will have strong attention to detail, excellent communication skills, and experience in order processing. Join a team that values quality and customer satisfaction in a fast-paced environment.

Qualifications

• Proven experience in order processing or a similar role.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced environment.

Responsibilities

• Process incoming orders accurately and promptly.
• Communicate order status updates to customers.
• Coordinate with operations and shipping teams.

Skills

Attention to detail

Communication

Problem-solving

Customer-focused

Process-oriented

Education

HS Diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

Founded in 1990, Utility Solutions is a designer and manufacturer of hot-line tools and products for the electrical power industry. Our success is based on working as a team to deliver high-quality products and unsurpassed customer service. We believe that each team member contributes directly to our growth and success as a company. Come grow with us!

We are seeking an Order Processing Specialist to join our team in Hickory, NC!

The Order Processing Specialist oversees the entire life cycle of customer orders, from the initial order entry to the final shipment. This role requires a high level of attention to detail - monitoring inventory levels, ensuring order details are correct, and keeping all orders moving along the process. This position constantly collaborates with accounting, shipping, operations, and sales to resolve issues with orders and shipments, while ensuring the customer receives an exceptional experience.

Responsibilities:

• Process incoming orders accurately and promptly, and provide order entry support during peak order periods
• Communicate order status updates to customers
• Ensure all orders on hold are followed up every week
• Coordinate with operations and shipping teams to ensure orders are fulfilled on time
• Remain aware of inventory levels
• Lead or participate in cross-functional projects
• Resolve any order discrepancies or issues promptly
• Collaborate with the other departments to address any customer inquiries related to orders
• Implement process improvements to enhance order processing efficiency
• Ensure RAs/Incidents are completed in a timely manner along with any credits
• Follow up with the accounting department on credit applications that may be holding an order
• Collaborate with operations to complete international shipment items when needed
• Ensure compliance with company policies and procedures related to order processing
• Conduct regular quality checks on processed orders
• Provide order entry support during peak order periods
• Bring a positive attitude to work each day
• All other duties as assigned

Requirements/Skills:

• Proven experience in order processing or a similar role
• HS Diploma or equivalent
• Proficient in Microsoft Office/Google Suite
• Strong attention to detail and accuracy
• Excellent communication skills
• Ability to work in a fast-paced environment and meet deadlines
• Ability to multitask and prioritize workload effectively
• Strong problem-solving skills and ability to resolve issues efficiently
• Customer-focused and process-oriented

Position Impact:

• Achieve order accuracy
• Increase on-time order fulfillment
• Reduce order processing time
• Minimize order discrepancies
• Maintain an average response time to customer inquiries below 24 hours

Physical Requirements:

• The ability to sit and stand for long periods and lift up to 15 lbs
• Work onsite Monday through Friday, 8:00 am - 5:00 pm.