Cisco Order Management Specialist

D&H Distributing Co.; Harrisburg (Dauphin County); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Order Management Specialist to join their dynamic team. In this hybrid role, you will manage customer purchase orders, ensuring speed and accuracy while collaborating across departments. The ideal candidate will possess strong attention to detail and problem-solving skills, contributing to a culture of continuous improvement. This position offers a unique opportunity to work in a supportive environment where employee ownership fosters collaboration and innovation. If you're ready to make an impact in a thriving company, this role is perfect for you.

Benefits

Employee Stock Ownership Plan

401k

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Qualifications

• 1-2 years of relevant experience preferred.
• Experience in procurement, marketing, or sales is a plus.

Responsibilities

• Manage customer purchase orders and ensure accurate entry.
• Coordinate with Sales Reps and manage FD POs effectively.
• Resolve customer inquiries and maintain professional communication.

Skills

Microsoft Office

Problem-solving skills

Analytical skills

Professional communication

Attention to detail

Touch-typing skills

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Associate’s degree or higher

Tools

Office equipment (fax, scanner)

Job description

This is a hybrid role based in either Harrisburg, PA, or Clearwater, FL.

Note: Candidates must reside within 60 miles of either location.

About D&H: Join a 100+ year-old Employee-Owned technology distributor providing end-to-end solutions for resellers, retailers, and clients across SMB and Consumer markets. We foster a collaborative culture, empowered by our employee Co-Owners who deliver industry-leading service.

• We offer benefits including an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental, Vision, Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance, and more.
• As a Co-Owner, you receive discounts on various services.
• We are committed to community giving and sustainable practices.

Summary

The Order Management Specialist manages customer purchase orders, enters orders, navigates rebates, and processes direct fulfillment purchase orders via internal and external systems. Speed, accuracy, and attention to detail are essential. The role involves managing the end-to-end creation and submission of Sales Orders, aligning with customer requirements, and collaborating across departments.

Responsibilities

1. Receive customer purchase orders through various methods.
2. Enter sales orders into the system accurately and swiftly, following account-specific rules.
3. Coordinate with Sales Reps and Managers.
4. Manage FD POs—placing, tracking, rescheduling, or canceling as necessary.
5. Understand vendor-specific FD requirements like minimums and freight costs.
6. Work with the FD Billing Team to ensure timely billing of open FD POs.
7. Collaborate with the Strategic Initiatives Team on ETAs for open FD POs.
8. Communicate with other departments and vendors as needed.
9. Review and clean up open FD POs.
10. Provide order and license confirmations to customers.
11. Respond to customer inquiries regarding stock ETAs, bookings, and post-sale requests.
12. Resolve customer issues, including maintaining communication with Cisco regarding bookings and escalations.
13. Represent the company professionally via phone, email, and chat.
14. Process product returns (RMAs) and partner credits in collaboration with the RDR team.
15. Perform other related duties as assigned.

Requirements

• Basic knowledge of computer hardware.
• Proficiency in Microsoft Office and web applications.
• Ability to prioritize and organize information.
• Familiarity with administrative duties.
• Touch-typing skills with good speed and accuracy are preferred.
• Professional communication skills.
• Strong attention to detail and analytical skills.
• Problem-solving, strategic influence, and cross-functional leadership abilities.
• Creative and strategic thinker capable of driving change and continuous improvement.
• Excellent interpersonal skills to manage relationships effectively.
• Team-oriented with experience in complex, cross-functional environments.
• Ability to innovate and lead change initiatives.
• Professional interaction with internal and external customers.
• Effective decision-making and communication skills.

Education

• High school diploma or equivalent required.
• Associate’s degree or higher preferred.

Experience

• 1-2 years of relevant experience preferred.
• Experience with office equipment such as fax and scanner.
• Minimum associate’s degree or equivalent experience in purchasing or related field.
• At least 5 years of relevant professional experience, preferably in procurement, marketing, or sales.