Order Processing Specialist - One Services

Schneider Electric Gruppe; Welcome (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in energy management and automation seeks an Order Processing Specialist to enhance order entry and conversion processes. The role involves managing orders, communicating with various departments, and ensuring accuracy. Ideal for fresh graduates, this full-time position offers a chance to make an impact in a dynamic environment.

Qualifications

• Fresh graduates or entry-level applicants are encouraged to apply.

Responsibilities

• Execute order administration functions including order entry and modifications.
• Communicate directly with internal customers to ensure order accuracy.
• Identify and communicate process improvements for best practices.

Education

Bachelor’s/College Degree

Job description

Job Description - Order Processing Specialist - One Services (009FGS)

Order Processing Specialist - One Services - 009FGS

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

The Role:

Order Processing Specialist

As part of the One Services Order Services evolution, we are enhancing our order entry and conversion teams. This role is part of the Trailblazer team supporting One Services, managing case queues for orders, acting as champions for the full scope of orders, and serving as SMEs during the trial of the new One Services process end-to-end. The role also involves supporting purchase order requests outside booking rules but within assigned cost centers.

What will you do?

1. Execute order administration functions, including order entry, modifications, and logging incompletions through Oracle, BFO, SEA, S4, SAP ECC.
2. Manage and administer Service Contracts and related activities.
3. Take ownership of all orders and ensure administrative support is provided.
4. Communicate directly with internal customers, Account Managers, Sales Reps, Field Service, and other departments to ensure order accuracy and address inquiries regarding services and order status.
5. Enter Purchase Orders promptly.
6. Achieve team KPIs related to quality, SLA time, and case volume.
7. Ensure correct quotations and contracts are used.
8. Monitor individual backlog to ensure timely and accurate order entry.
9. Identify and communicate process improvements for best practices.
10. Manage personal case queues and support other queues as needed.
11. Maintain flexibility in communication and training across teams.
12. Manage change orders within scope.
13. Handle transactional questions related to order services on PS-led orders, whether service or NSF-led.
14. Participate in filing, cross-training, and uptraining activities related to order entry.

Qualifications

Who would be successful?

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• Willing to work in Cavite.
• Filipino citizens or holders of relevant residence status.
• Fresh graduates or entry-level applicants are encouraged to apply.
• Full-time positions available.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy safely, efficiently, and sustainably. We aim to promote a global economy that is both ecologically viable and highly productive.

Applicants must submit an online application to be considered. This position will be posted until filled.

Schneider Electric is an equal opportunity employer, committed to diversity and inclusion in all aspects of employment.