Order Management Specialist-CST ONLY

Talascend, LLC; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Order Management Specialist to join their remote team. This role is pivotal in ensuring order quality and compliance from entry to cash collection. You will proactively manage the order process, maintain communication across teams, and drive continuous improvements. Ideal candidates will thrive in a fast-paced environment and possess strong critical thinking and communication skills. With a focus on building relationships and optimizing processes, this position offers a unique opportunity to contribute to impactful projects while enjoying a range of benefits designed to support your career growth.

Benefits

Health Insurance

Disability Insurance

401(k)

Paid Time Off

Company-Paid Holidays

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Experience in project management or order management roles.

Responsibilities

• Manage the order process from entry to cash collection.
• Ensure compliance with contractual requirements and business standards.
• Collaborate with teams for effective order management.

Skills

Critical Thinking

Communication Skills

Basic Accounting Skills

Multi-tasking

Relationship Building

Education

Bachelor's Degree

Associate's Degree with 5 years of experience

High School Diploma with 15 years of experience

Job description

Talascend is seeking qualified candidates to apply for a remote Order Management Specialist position.

*Must reside in Central Standard Time zone*

Summary:

This Order Management Specialist ensures order quality, order integrity, and contract compliance from entry through to cash collection.

Responsibilities:

1. Plan and proactively support the entire process of fulfilling a purchase contract from Order Entry to Cash Collection to ensure that contractual requirements and business compliance requirements are met.
2. Establish and maintain communication with the appropriate individuals in the field locations and headquarters locations throughout the process, along with all others necessary to ensure timely order management.
3. Oversee Order Entry processes, including quotation review, pricing validation, and contract documentation verification, per standard work, as necessary to meet business contract rules and requirements.
4. Maintain order backlog quality and tracking for continued compliance to contractual requirements.
5. Work collaboratively with our shared service team members processing Change Order Management processes effectively, efficiently, and compliantly to standard work and contract.
6. Track and report out to OTR leadership, and regional teams on all modifications to contracts/orders (including Change Order, Phase In/Phase Out, Locally Sourced Inventory, Construction, etc.) via standard work tracking tools.
7. Optimize Sales transfers. Assist in the resolution of Accounts Receivable cash collection issues and disputes on assigned orders.
8. Drive continuous process improvements, leveraging shared service support where appropriate.
9. Confirm customer requested delivery date and plans to ensure backlog management is maintained per standard work instructions, system warnings, and alerts.
10. Own and update timely key dates using local operating mechanisms and reports.
11. Provide shipping and billing instructions in accordance with contract terms and conditions.
12. Actively participate in and drive continuous process improvement exercises, standard work development and enhancement, and engage in business Lean, 6-Sigma efforts.

Qualifications/Requirements:

• Bachelor's degree is preferred, or Associates degree with 5 years of experience, or High School Diploma with 15 years of experience.
• Ability to work in a fast-paced environment.
• Able to prioritize work and multi-task.
• Proactively follow up on open issues, with strong critical thinking and communication skills.
• Basic accounting skills and attention to detail.
• Current or previous experience in a project management, customer relations or order management role.
• Previous experience supporting a Sales or Service team.
• Proven ability to build relationships with remote colleagues.
• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers.
• Ability to work extended hours & weekends during peak times of the year which are the last 2 weeks of March, June, September, and December.
• Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.