Cisco Order Management Specialist

D&H Distributing; Harrisburg (Dauphin County); Hybrid; USD 40,000 - 65,000; Full time

Job summary

An established industry player seeks a detail-oriented Order Management Specialist to join their dynamic team. In this hybrid role, you will manage customer purchase orders, ensuring accuracy and efficiency while collaborating with various departments. The ideal candidate will possess strong communication skills and a knack for problem-solving, contributing to a culture of innovation and continuous improvement. With a commitment to employee ownership and community support, this position offers an exciting opportunity for growth in a supportive environment. If you thrive in a fast-paced setting and are passionate about delivering exceptional service, this role is perfect for you.

Benefits

Employee Stock Ownership Plan

401k

Paid Time Off

Medical benefits

Dental benefits

Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Tuition Assistance

Employee Purchase Program

Qualifications

• 1-2 years of relevant experience in procurement, marketing, or sales.
• Basic knowledge of computer hardware and administrative duties.

Responsibilities

• Receive and enter customer purchase orders accurately.
• Collaborate with sales reps and manage customer inquiries.
• Process product returns and maintain communication with vendors.

Skills

Microsoft Office

Problem-solving

Attention to detail

Professional communication

Analytical skills

Education

High school diploma

Associate’s degree

Tools

Office equipment

Job description

Join to apply for the Cisco Order Management Specialist role at D&H Distributing

Get AI-powered advice on this job and more exclusive features.

Order Management Specialist

This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL. Please note, candidates must be located within 60 miles of either office location.

About D&H Distributing

• We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits, Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance, and more!
• As a D&H Co-Owner, you receive numerous discounts on services.
• We are committed to giving back to the community and promoting sustainable, eco-friendly business practices.

Job Summary

The Order Management Specialist is responsible for receiving customer purchase orders, entering orders, navigating rebates, and processing direct fulfillment purchase orders via various internal and external systems. The role requires speed, accuracy, and attention to detail to manage the end-to-end creation and submission of Sales Orders promptly, aligning with customer requirements and collaborating with other departments.

Essential Duties and Responsibilities

• Receive Customer Purchase Orders through various methods.
• Enter Sales Orders into the system accurately and efficiently.
• Update existing Sales Orders and follow account-specific rules.
• Interact with Sales Reps and Managers.
• Manage FD POs: place, track, reschedule, or cancel as needed.
• Understand vendor-specific FD requirements.
• Collaborate with FD Billing and Strategic Initiatives Teams.
• Communicate with other departments and vendors.
• Review and clean up Open FD POs.
• Provide order and license confirmations to customers.
• Respond to customer inquiries regarding stock ETAs, bookings, and post-sale requests.
• Resolve customer issues efficiently.
• Maintain communication with Cisco regarding bookings and escalations.
• Process product returns (RMAs) and partner credits.
• Perform additional duties as assigned.

Knowledge, Skills, and Abilities

• Basic knowledge of computer hardware.
• Proficiency in Microsoft Office and web applications.
• Ability to prioritize and organize information.
• Familiarity with administrative duties and touch-typing (preferred).
• Professional communication skills.
• Attention to detail and analytical skills.
• Problem-solving, strategic influence, and leadership abilities.
• Creative and strategic thinking to address issues and opportunities.
• Excellent interpersonal skills and ability to manage relationships.
• Team-oriented with experience in complex environments.
• Ability to drive innovation and continuous improvement.
• Effective decision-making and communication skills.
• Relevant professional qualifications are advantageous.

Education and Experience

• High school diploma or equivalent required; an Associate’s degree or higher is preferred.
• 1-2 years of relevant experience preferred, especially in procurement, marketing, or sales.
• Experience with office equipment and in a professional office setting is desirable.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting