Order Management Specialist

Corning Incorporated; Charlotte (NC); On-site; USD 39,000 - 55,000; Full time

Job summary

A leading company in glass and materials science seeks an Order Management Specialist to manage customer orders and ensure high-quality service. The role requires strong communication skills and attention to detail, with responsibilities including executing orders and maintaining customer relationships. Ideal candidates are self-motivated team players with a focus on customer experience.

Benefits

Health coverage

401(k) with match

Pension

Life insurance

Disability

PTO

Qualifications

• Desire to work in a dynamic environment.
• 5+ years in Customer Service or a corporate environment.

Responsibilities

• Execute orders accurately and efficiently.
• Develop strong relationships with customers.
• Respond promptly to customer needs.

Skills

Communication

Detail-oriented

Analytical problem solver

Team player

Education

High school diploma

Associate’s degree

Bachelor’s degree

Tools

Microsoft Office

Salesforce

Excel

Word

SAP

SFDC

SharePoint

Job description

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About Corning: Corning is a global leader in glass, ceramic, and materials science, pushing technological boundaries from ocean depths to space exploration.

Role Overview: Manage customer orders to ensure high-quality service and build positive relationships with internal and external clients.

Key Responsibilities:

1. Execute orders accurately and efficiently.
2. Develop strong relationships with customers.
3. Understand and implement customer agreements.
4. Respond promptly to customer needs across various markets and segments.
5. Participate in training, testing, and projects.
6. Maintain professionalism in all customer interactions.

Minimum Qualifications:

• High school diploma, Associate’s, or Bachelor’s degree.
• Desire to work in a dynamic environment.
• Self-motivated with a focus on customer experience.
• Strong communication skills.
• Detail-oriented and analytical problem solver.
• Team player with a positive attitude.
• Proficiency in Microsoft Office, Excel, Word, Salesforce.

Preferred Qualifications:

• Bachelor’s Degree preferred.
• 5+ years in Customer Service or a corporate environment.
• Experience with SAP, SFDC, SharePoint.
• Additional language skills a plus.
• Basic knowledge of fiber optic products.

Additional Information: No immigration sponsorship. Salary range: $39,880 - $54,835 annually, dependent on various factors. Benefits include health coverage, 401(k), pension, life insurance, disability, PTO, and more.

Benefits & Culture: Comprehensive health and wellness benefits, company-paid pension, 401(k) with match, bonuses, recognition programs, and a focus on well-being and career growth.

Equal Opportunity: We prohibit discrimination and provide accommodations for individuals with disabilities.

Job Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Glass, Ceramics, and Concrete Manufacturing