Order Management Specialist

Corning Inc.; Charlotte (NC); On-site; USD 39,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to oversee order management and enhance customer service experiences. This role involves building strong relationships with customers and ensuring error-free execution of orders. The ideal candidate will thrive in a dynamic environment and possess excellent communication skills. With a focus on professional growth, the company offers a supportive culture and a range of benefits including health, financial, and career development programs. If you're passionate about improving customer experiences and eager to grow within a reputable organization, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Pension Plan

Paid Parental Leave

Professional Development Programs

Companywide Bonus

Qualifications

• 5+ years of experience in Customer Service/Corporate environment.
• Strong oral and written communication skills are essential.
• Proficiency with computer programs such as Microsoft Office.

Responsibilities

• Oversee order management to ensure quality service to customers.
• Build positive relationships with internal and external customers.
• Participate in training and project-related activities as needed.

Skills

Customer Service

Communication Skills

Team Collaboration

Problem Solving

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

Salesforce

SAP

SharePoint

Job description

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Oversee the management of orders to ensure that the company provides the highest quality of service to its customers.

Key Responsibilities

• Responsible for error free execution of orders and other order management related activities.
• Build positive working relationships with both internal and external customers.
• Understand and execute agreements with the customer in the way of orders, quotes, contracts, etc.
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
• Participation in training, testing, and project related activities as identified.
• Represent to the customer a highly effective and professional manner at all times.

Experiences/Education - Required

• High school diploma, Associate’s or Bachelor’s degree.
• Strive to work in a dynamic, flexible environment.
• Self-starter with a desire to improve the customer experience.
• Strong oral and written communication skills.
• Great team player with a positive attitude.
• Strive to grow within the organization.
• Proficiency with computer programs such as Microsoft Office, Excel, Word, Salesforce.
• Bachelor’s Degree preferred.
• 5+ years of experience in a Customer Service/Corporate environment.
• Proficiency with SAP, SFDC, and Sharepoint.
• Other verbal and written language skills a plus.
• Basic understanding of fiber optic cable and connectivity products.

This position does not support immigration sponsorship.

The range for this position is $39,880.00-$54,835.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

Corning Puts YOU First!

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

• Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions.
• Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
• Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career.
• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
• Professional development programs help you grow and achieve your career goals.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [e-mail].