Order Processing Specialist

Csat Solutions; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

CSAT Solutions is seeking an Order Processing Specialist in Houston with knowledge of computer components. The role involves scheduling orders, data entry for manual orders, and analyzing order details to ensure timely fulfillment.

Qualifications include a high school diploma (associates preferred), 1+ year of customer service experience, and familiarity with Excel. The candidate must be able to work in a fast-paced team and maintain documentation for fulfillment.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred.
• 1 year or more customer service experience in related field preferred.
• Electronics repair or manufacturing experience preferred.
• Proficient English abilities required.
• Basic Excel and email/written communication.
• Ability to follow documented procedures, standards and policies.
• Familiarity with continuous improvement methods preferred.

Responsibilities

• Monitors and schedules all orders to ensure proper fulfillment.
• Performs data entry for manual orders (single and bulk uploads).
• Analyses manual orders for issues like incorrect addresses and stock limits.
• Provides feedback on at-risk orders via email to designated parties.
• Orders required materials from warehouse to ensure availability for fulfillment.
• Evaluates order configuration change requests for impact and reports to management.
• Performs approved order configuration changes.
• Troubleshoots order fulfillment errors related to system configurations.
• Maintains order documentation pertaining to customer fulfillment.
• Manages part ordering configurations and substitute parts logic.
• Ensures ISO 9001 and other quality requirements in the department.
• May perform other duties as assigned.

Skills

Customer service

English proficiency

Excel basics

Procedures adherence

Continuous improvement

Team oriented

Education

High school diploma or equivalent

Associates degree preferred

Job description

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

CSAT Solutions is currently seeking qualified candidates to fill the role of an Order Processing Specialist. This position will require the candidate to have some knowledge of computer components.

Role and Responsibilities

• Monitors and schedules all orders being received to ensure orders are properly scheduled for fulfillment
• Performs data entry responsibilities for the creation of all manual orders into the system. This will include but not limited to single order entry and bulk order uploads
• Analyzes manual order submission and provides feedback to the designated parties. This analysis will include but not be limited to the following items incorrect addresses, order details information, stock limitations/constraints, and capacity limitations
• Supports the operation in providing feedback to any orders at risk of missing the targeted fulfillment date. This will include providing email feedback to any additional parties as designated by management
• Supports the operation in ordering all required material from the warehouse to ensure that the material is available for order fulfillment
• Evaluates all order configuration change requests for potential impact and provides feedback to management based on that analysis
• Performs all order configuration changes once the changes have received the necessary approvals
• Troubleshoots all order fulfillment errors concerning system configuration settings on a customer-by-customer basis and provides feedback on issues to all designated parties
• Maintains all order documentation pertaining to customer order fulfillment
• Manages all part ordering configurations and substitute part logic used for fulfillment
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• May perform other duties as assigned

Education, Training and Skills

• High school diploma or equivalent required
• Associates degree in a related field, preferred
• 1 year or more customer service skills in a related field, preferred
• Experience in electronics repair or manufacturing environment, preferred
• Proficient English abilities required
• Must be able to perform multiple duties and complete assigned duties with deadlines
• Email and written messaging with basic excel knowledge
• Ability to follow documented procedures, standards and policies
• Familiarity with continuous improvement methods, preferred
• Must be able to work in a fast-paced team environment with close supervision

Working Conditions and Essential Abilities & Functions

• Warehouse environment (may not be climate-controlled)
• Lift/carry up to 20lbs.
• Push/pull up to 10lbs.
• Frequent sitting, bending, and twisting
• Occasional stooping or crouching
• Use of small hand tools

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status #hireCSAT