1200 Server Tech- Server Repair Technician

CSAT Solutions LP; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CSAT Solutions LP in Houston, TX, is seeking a Computer Repair Technician to diagnose and repair consumer electronics. The role requires basic computer knowledge, hand tools, and the ability to follow documented procedures.

You will disassemble and reassemble units, install software or peripherals, and maintain quality standards. A high school diploma and solid teamwork are essential to succeed in this fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Basic familiarity with computer use.
• Intermediate English abilities.
• 1 year of assembly/disassembly experience with laptop/computer components preferred.
• Experience using hand power tools.
• Intermediate knowledge of computer hardware.
• Familiarity with continuous improvement methods preferred.
• Ability to follow documented procedures and policies.
• Excellent time-management skills.

Responsibilities

• Reviews customers’ complaints to determine details of unit problems.
• Disassembles units to examine parts, for wear or defects.
• Conducts diagnosis of problems according to customers’ complaints.
• Repairs units using hand and power tools, then reassembles.
• Installs and configures new equipment and software as required.
• Reads and researches specifications to determine settings or adjustments.
• Lifts and moves units and maintains shop floor records.
• Supports ISO 9001 quality requirements in the department.

Skills

Basic computer knowledge

Intermediate English

Hand tools experience

Computer hardware knowledge

Team collaboration

Time management

Education

High school diploma or equivalent

Tools

Hand tools

Laptop repair

Job description

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

CSAT Solutions is currently seeking qualified candidates to fill the role of a Computer Repair Technician. This position will require the candidate to have some knowledge of computer components.

Role And Responsibilities

• Reviews customers’ complaints to determine details of unit problems
• Disassembles units to examine parts, for wear or defects, using hand or power tools and measuring devices
• Conducts diagnosis of problems according to customers’ complaints
• Communicates concerning unit operation, maintenance, or requests approval for advanced repair to appropriate parties
• Repairs units according to requirements, using hand or power tools and measuring devices
• Reassembles units after making repairs or replacing parts
• Analyzes equipment performance assess unit functioning (includes running basic tests)
• Cleans, or adjusts mechanical parts to maintain units’ operating efficiency and to prevent breakdowns or repeat returns for repair
• Inspects units for cosmetic defects and reports findings in shop floor system
• Installs and configures new equipment, including operating software or peripheral equipment as required
• Reads and researches specifications, such as service guides, or user manuals, to determine unit settings or adjustments
• Places orders for any additional parts needed for repairs
• Reinstalls software programs or adjust settings on existing software to fix machine malfunctions
• Compares findings with the customer’s reported problem and advises customer call center of failures found
• Performs computer data entry using shop floor systems
• Learns and uses new processes and procedures
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• May perform other duties as assigned

Education, Training And Skills

• High school diploma or equivalent required
• Basic familiarity with computer use required
• Intermediate English abilities required
• 1 year of assembly/disassembly experience preferred with laptop, computer and/or technology component repair, preferred
• Experience using hand power tools
• Intermediate knowledge of computer hardware
• Familiarity with continuous improvement methods preferred
• Must be able to work in a fast-paced team environment with close supervision
• Ability to follow documented procedures, standards and policies
• Excellent time-management skills

Working Conditions And Essential Abilities & Functions

• Warehouse environment (may not be climate-controlled)
• Lift/carry up to 20 lbs.
• Push/pull up to 10 lbs.
• Frequent sitting, bending, and twisting
• Occasional stooping or crouching
• Use of small hand tools

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status