Order Processing Specialist

CSAT Solutions LP; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

CSAT Solutions LP in Houston is seeking an Order Processing Specialist with knowledge of computer components. You will monitor and schedule orders, perform data entry for manual orders, and analyze submissions for accuracy.

The position requires strong English communication, ability to multitask, and experience in electronics repair or manufacturing is preferred. We offer a fast-paced team environment with close supervision and opportunities for growth.

Qualifications

• High school diploma or equivalent required
• Associates degree in a related field, preferred
• 1 year or more customer service skills in a related field, preferred
• Experience in electronics repair or manufacturing environment, preferred
• Proficient English abilities required
• Must be able to perform multiple duties and complete assigned duties with deadlines
• Email and written messaging with basic excel knowledge
• Ability to follow documented procedures, standards and policies
• Excellent time-management skills
• Familiarity with continuous improvement methods, preferred
• Must be able to work in a fast-paced team environment with close supervision

Responsibilities

• Monitor and schedule orders to ensure on-time fulfillment
• Enter manual orders into the system, including single and bulk uploads
• Analyze manual orders for issues (addresses, details, stock, capacity)
• Provide feedback on orders at risk of missing fulfillment date
• Order materials from warehouse to ensure availability
• Evaluate order configuration changes and advise management
• Implement approved order configuration changes
• Troubleshoot fulfillment errors related to system settings
• Maintain order fulfillment documentation
• Manage part ordering configurations and substitutions
• Ensure ISO 9001 and other quality requirements are met
• Perform other duties as assigned

Skills

Data entry

Order processing

Customer service

English proficiency

Time management

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Microsoft Excel

Job description

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

CSAT Solutions is currently seeking qualified candidates to fill the role of an Order Processing Specialist. This position will require the candidate to have some knowledge of computer components.

Role And Responsibilities

• Monitors and schedules all orders being received to ensure orders are properly scheduled for fulfillment
• Performs data entry responsibilities for the creation of all manual orders into the system. This will include but not limited to single order entry and bulk order uploads
• Analyzes manual order submission and provides feedback to the designated parties. This analysis will include but not be limited to the following items incorrect addresses, order details information, stock limitations/constraints, and capacity limitations
• Supports the operation in providing feedback to any orders at risk of missing the targeted fulfillment date. This will include providing email feedback to any additional parties as designated by management
• Supports the operation in ordering all required material from the warehouse to ensure that the material is available for order fulfillment
• Evaluates all order configuration change requests for potential impact and provides feedback to management based on that analysis
• Performs all order configuration changes once the changes have received the necessary approvals
• Troubleshoots all order fulfillment errors concerning system configuration settings on a customer-by-customer basis and provides feedback on issues to all designated parties
• Maintains all order documentation pertaining to customer order fulfillment
• Manages all part ordering configurations and substitute part logic used for fulfillment
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• May perform other duties as assigned

Education, Training And Skills

• High school diploma or equivalent required
• Associates degree in a related field, preferred
• 1 year or more customer service skills in a related field, preferred
• Experience in electronics repair or manufacturing environment, preferred
• Proficient English abilities required
• Must be able to perform multiple duties and complete assigned duties with deadlines
• Email and written messaging with basic excel knowledge
• Ability to follow documented procedures, standards and policies
• Excellent time-management skills
• Familiarity with continuous improvement methods, preferred
• Must be able to work in a fast-paced team environment with close supervision

Working Conditions And Essential Abilities & Functions

• Warehouse environment (may not be climate-controlled)
• Lift/carry up to 20 lbs.
• Push/pull up to 10 lbs.
• Frequent sitting, bending, and twisting
• Occasional stooping or crouching
• Use of small hand tools

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status #hireCSAT