Server - Server Repair Technician 2

CSAT Solutions LP; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CSAT Solutions LP in Houston, TX is seeking a hands-on technician to repair, assemble, and disassemble electronic units. You will use hand and power tools, follow service manuals, and verify operation after repairs. The role includes software installs, data entry, and basic hardware diagnostics in a busy shop environment.

Join a team focused on quality and continuous improvement; you’ll contribute to ISO 9001 compliance, meet deadlines, and learn new processes while growing your technical skills.

Qualifications

• High school diploma or equivalent; basic familiarity with computers.
• 1 year assembly/disassembly experience with laptops or tech components preferred.
• Experience using hand or power tools is preferred.
• Intermediate knowledge of computer hardware.
• Able to work in a fast-paced team with close supervision.
• Strong time-management and organizational skills.
• Familiarity with continuous improvement methods is a plus.

Responsibilities

• Review complaints and determine defects in units.
• Disassemble units to inspect parts for wear or failure.
• Diagnose problems based on customer reports.
• Repair and reassemble units to specifications.
• Install and configure new equipment and software.
• Read specifications to set correct unit settings.
• Order parts needed for repairs.
• Document findings and enter data into shop floor systems.
• Ensure compliance with ISO 9001 quality requirements.
• Perform other duties as assigned.

Skills

Unit repair and diagnostics

Hand and power tool experience

Computer hardware knowledge

Reading specs and manuals

Team collaboration in fast-paced env

Time management

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Hand power tools

Laptop/PC repair

Software installation (basic)

Job description

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

Role And Responsibilities

• Reviews customers’ complaints to determine details of unit problems
• Disassembles units to examine parts, for wear or defects, using hand or power tools and measuring devices
• Conducts diagnosis of problems according to customers’ complaints
• Communicates concerning unit operation, maintenance, or requests approval for advanced repair to appropriate parties
• Repairs units according to requirements, using hand or power tools and measuring devices
• Reassembles units after making repairs or replacing parts
• Analyzes equipment performance assess unit functioning (includes running basic tests)
• Cleans, or adjusts mechanical parts to maintain units’ operating efficiency and to prevent breakdowns or repeat returns for repair
• Inspects units for cosmetic defects and reports findings in shop floor system
• Installs and configures new equipment, including operating software or peripheral equipment as required
• Reads and researches specifications, such as service guides, or user manuals, to determine unit settings or adjustments
• Places orders for any additional parts needed for repairs
• Reinstalls software programs or adjust settings on existing software to fix machine malfunctions
• Compares findings with the customer’s reported problem and advises customer call center of failures found
• Performs computer data entry using shop floor systems
• Learns and uses new processes and procedures
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• May perform other duties as assigned

Education, Training And Skills

• High school diploma or equivalent required
• Basic familiarity with computer use required
• Intermediate English abilities required
• 1 year of assembly/disassembly experience preferred with laptop, computer and/or technology component repair, preferred
• Experience using hand power tools
• Intermediate knowledge of computer hardware
• Familiarity with continuous improvement methods preferred
• Must be able to work in a fast-paced team environment with close supervision
• Ability to follow documented procedures, standards and policies
• Excellent time-management skills

Working Conditions And Essential Abilities & Functions

• Warehouse environment (may not be climate-controlled)
• Lift/carry up to 20 lbs.
• Push/pull up to 10 lbs.
• Frequent sitting, bending, and twisting
• Occasional stooping or crouching
• Use of small hand tools

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status #hireCSAT