Electronics Order Processing Specialist

Csat Solutions; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

CSAT Solutions is seeking an Order Processing Specialist in Houston with knowledge of computer components. The role involves scheduling orders, data entry for manual orders, and analyzing order details to ensure timely fulfillment.

Qualifications include a high school diploma (associates preferred), 1+ year of customer service experience, and familiarity with Excel. The candidate must be able to work in a fast-paced team and maintain documentation for fulfillment.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred.
• 1 year or more customer service experience in related field preferred.
• Electronics repair or manufacturing experience preferred.
• Proficient English abilities required.
• Basic Excel and email/written communication.
• Ability to follow documented procedures, standards and policies.
• Familiarity with continuous improvement methods preferred.

Responsibilities

• Monitors and schedules all orders to ensure proper fulfillment.
• Performs data entry for manual orders (single and bulk uploads).
• Analyses manual orders for issues like incorrect addresses and stock limits.
• Provides feedback on at-risk orders via email to designated parties.
• Orders required materials from warehouse to ensure availability for fulfillment.
• Evaluates order configuration change requests for impact and reports to management.
• Performs approved order configuration changes.
• Troubleshoots order fulfillment errors related to system configurations.
• Maintains order documentation pertaining to customer fulfillment.
• Manages part ordering configurations and substitute parts logic.
• Ensures ISO 9001 and other quality requirements in the department.
• May perform other duties as assigned.

Skills

Customer service

English proficiency

Excel basics

Procedures adherence

Continuous improvement

Team oriented

Education

High school diploma or equivalent

Associates degree preferred

Job description

CSAT Solutions is seeking an Order Processing Specialist in Houston with knowledge of computer components. The role involves scheduling orders, data entry for manual orders, and analyzing order details to ensure timely fulfillment.

Qualifications include a high school diploma (associates preferred), 1+ year of customer service experience, and familiarity with Excel. The candidate must be able to work in a fast-paced team and maintain documentation for fulfillment.