Order Processing Representative

Kelly Services; Farmington (CT); Ibrido; USD 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

Kelly Services is seeking a Customer Service Representative in Farmington, CT, for a premier manufacturing client. The role is full-time with a hybrid schedule (3 onsite / 2 remote) and a pay rate of $20.00 per hour, with weekly pay.

You will manage a high volume of calls and emails, process orders, provide accurate information, and use CRM tools to ensure customer satisfaction while supporting the spare parts process.

Competenze

• Minimum of prior customer service experience required.
• Excellent communication skills and diplomacy.
• Experience with Microsoft Office and SAP or other CRM systems.

Mansioni

• Maintain professionalism with clients and establish rapport with internal and external customers.
• Process a high volume of calls and emails.
• Identify and assess customer needs to achieve satisfaction.
• Enter quotes and orders accurately and promptly.
• Review purchase orders for accuracy and request updates as needed.
• Create cases based on customer information in a timely manner.
• Handle payment processing and place orders for spare parts.
• Resolve issues and anticipate next steps in the spare parts process.
• Use CRM tools to process requests efficiently.

Conoscenze

Customer service

Communication

MS Office

CRM systems (SAP)

Strumenti

SAP

CRM systems

Descrizione del lavoro

We get it: job searching takes time and attention. At Kelly® , we’re here to make it a whole lot easier for you. We’re seeking a Customer Service Representative to work at a premier manufacturing client in Farmington, CT . This opportunity could be the one you’ve been looking for.

Salary/Pay Rate/Compensation: $20.00/hr | Weekly Pay

Shift: Monday-Friday | 8:00AM - 4:30PM | Full-Time | Hybrid: 3 Onsite / 2 Remote

Why you should apply to be a Customer Service Representative:

• Competitive pay rate of up to $20/hr.

• Opportunity to gain valuable experience with a premier manufacturing client.

• Supportive and professional team culture.

• Contract position up to 1 year to start, with potential extension up to 2 years.

• Exposure to technical and spare parts service in a dynamic environment.

What’s a typical day as a Customer Service Representative? You’ll be:

• Maintaining a high level of professionalism with clients and establishing positive rapport with both internal and external customers.

• Processing a high volume of incoming calls and emails.

• Identifying and assessing customers’ needs to achieve high customer satisfaction.

• Providing accurate, valid, and complete information using appropriate tools and methods.

• Entering quotes and orders in an accurate, prompt, and professional manner.

• Reviewing customer purchase orders for accuracy and requesting updates as needed.

• Creating cases based on customer information in a timely manner.

• Handling payment processing (credit card), preparing quotes, and placing orders for spare parts.

• Addressing and resolving customer issues and thinking ahead to anticipate "what's next" in the spare parts process.

• Utilizing internal documents and CRM tools to process requests efficiently.

• Maintaining an organized work environment and efficiently switching between multiple systems and screens.

This job might be an outstanding fit if you:

• Have previous customer service experience, especially handling a large volume of incoming calls (required).

• Possess excellent communication skills, able to interact patiently and diplomatically.

• Demonstrate strong organizational skills and the ability to multi-task successfully.

• Are comfortable working in a fast-paced environment with shifting priorities.

• Have knowledge of Microsoft Office, SAP, or other CRM systems (required).

• Are able to work a flexible schedule, including potential weekends, nights, and holidays as business needs arise.

What happens next

Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Aff? We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.