Order Processing & Customer Care Specialist - Mon-Fri Day Shift

Ppswork; Euclid (OH); Sur place; USD 28 000 - 39 000; Plein temps

Résumé du poste

Ppswork in Euclid, OH is seeking a Customer Service Representative to join its established industrial operation. This on-site role offers daytime hours, Monday–Friday, 7:30 AM–4:00 PM, and competitive pay based on experience.

You will process and enter orders, prepare quotes, coordinate with the warehouse, send invoices, and help resolve customer questions with a focus on accuracy and timely communication. Experience with ERP/order management systems is a plus.

Qualifications

• 3+ years of customer service experience in manufacturing, distribution, or industrial environment.
• Strong communication and organizational skills.
• Excellent attention to detail and follow-through.
• Experience entering orders into an ERP or order management system.”

Responsabilités

• Process and enter customer orders accurately
• Prepare and provide customer quotes
• Coordinate shipments with the warehouse
• Send invoices and process credits for returns or short shipments
• Prepare and send material certifications and certification packages
• Communicate with customers regarding orders, questions, and concerns
• Follow up on issues and help resolve customer problems
• Work closely with internal teams to ensure orders are processed and shipped correctly

Connaissances

Customer service experience

Communication skills

Organizational skills

Attention to detail

Problem-solving

Order processing experience

Outils

ERP / order management system

Description du poste

Ppswork in Euclid, OH is seeking a Customer Service Representative to join its established industrial operation. This on-site role offers daytime hours, Monday–Friday, 7:30 AM–4:00 PM, and competitive pay based on experience.

You will process and enter orders, prepare quotes, coordinate with the warehouse, send invoices, and help resolve customer questions with a focus on accuracy and timely communication. Experience with ERP/order management systems is a plus.