Customer Account Coordinator

Ag Processing Inc a cooperative; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Disability insurance

Paid time off

Job summary

Ag Processing Inc (AGP) is seeking a Customer Account Coordinator to be the main link between customers and internal teams including Sales, Logistics, Production, Quality, and Accounting. You’ll own the customer order experience from entry through fulfillment and invoicing.

You will monitor orders, communicate status, resolve issues, maintain accurate customer records, and provide proactive support to Sales and the commercial teams to ensure commitments are met.

Qualifications

• 2+ years of experience in customer service, account coordination, order management, logistics, sales support, or a related field.
• Strong organizational skills and attention to detail.
• Excellent communication and problem‑solving abilities.
• Ability to manage multiple priorities and work effectively across teams.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Ability to learn ERP, CRM, and other business systems.

Responsibilities

• Coordinate customer orders from entry through fulfillment and invoicing.
• Communicate order status, product availability, shipments, and potential delays.
• Coordinate with Sales, Production, Logistics, Quality, and other teams to meet customer commitments.
• Identify and resolve order, pricing, billing, account, and delivery issues.
• Monitor inventory, production, and logistics information to anticipate potential problems.
• Maintain accurate customer records and business system information.
• Provide customer and account support to Sales and commercial teams.
• Prepare reports and documentation related to orders, shipments, inventory, and customer activity.

Education

Associate or bachelor's degree in business or related field

Tools

ERP systems

CRM systems

MS Office

Job description

Ag Processing Inc (AGP) is seeking a Customer Account Coordinator. In this role, you’ll be the key connection between our customers and internal teams including Sales, Logistics, Production, Quality, and Accounting. You’ll take ownership of the customer order experience—ensuring orders are accurate, commitments are met, and issues are resolved quickly. This is a great opportunity for a customer-focused, highly organized problem solver who enjoys coordinating moving parts and making things happen.

What You’ll Do

• Coordinate customer orders from entry through fulfillment and invoicing.
• Communicate order status, product availability, shipments, and potential delays.
• Coordinate with Sales, Production, Logistics, Quality, and other teams to meet customer commitments.
• Identify and resolve order, pricing, billing, account, and delivery issues.
• Monitor inventory, production, and logistics information to anticipate potential problems.
• Maintain accurate customer records and business system information.
• Provide customer and account support to Sales and commercial teams.
• Prepare reports and documentation related to orders, shipments, inventory, and customer activity.

What You Bring

• High school diploma or equivalent.
• 2+ years of experience in customer service, account coordination, order management, logistics, sales support, or a related field.
• Strong organizational skills and attention to detail.
• Excellent communication and problem‑solving abilities.
• Ability to manage multiple priorities and work effectively across teams.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Ability to learn ERP, CRM, and other business systems.

Preferred Qualifications

• Associate or bachelor's degree in business, supply chain, agriculture, logistics, or a related field.
• Experience in food processing, agriculture, agribusiness, manufacturing, commodities, or distribution.

Why This Role Matters

You won’t simply process orders—you’ll own the details, anticipate problems, connect the right people, and help deliver an exceptional customer experience.

Why Join Us

AGP is a cooperatively owned agribusiness engaged in procuring, processing, marketing, and transporting oilseeds, grains, and related products. Since our founding in 1983, we have grown into one of the largest soybean processing cooperatives in the world, with diverse operations that include renewable fuels, vegetable oil refining, grain merchandising, and international business.

AGP values employees and offers competitive compensation along with a comprehensive benefits package, including:

• 100% employer‑funded pension plan 401(k) with company match (traditional and Roth options)
• Health, dental, and vision insurance
• Life, short‑term, and long‑term disability insurance
• Health savings account and flexible spending accounts
• Paid time off

AG Processing Inc is an Equal Opportunity Employer and participates in E-Verify.

Thank you for your interest in a career with AGP!

AGP is a leading U.S. agribusiness with primary operations as a soybean processor/refiner producing and marketing soybean meal, refined soybean oil, and biodiesel. Founded over 40 years ago, AGP has grown in size, scope, and reputation — both in the U.S. and internationally.

Today, AGP’s owners include local and regional cooperatives representing approximately 200,000 farmers throughout the U.S.

As one of the largest soybean processing cooperatives in the world, AGP operates 10 soybean plants in Iowa, Minnesota, Missouri, Nebraska, and South Dakota, as well as four soybean oil refineries, and three biodiesel production facilities.

In addition to commodity-based products, AGP produces and markets AminoPlus®, a high‑performance soy bypass protein product for the dairy industry.

AGP values its more than 1,100 employees by offering competitive pay and a benefits package that includes:

• 100% employer funded pension plan 401k retirement plan (Roth and Traditional options) with a company match
• Health, dental and vision insurance
• Health savings account, medical and dependent care flex spending accounts
• Long term disability insurance & salary continuation
• Company paid life insurance
• Wellness program
• Tuition reimbursement
• Adoption assistance
• Paid time off