Customer Account Coordinator

Ag Processing Inc; Omaha (NE); On-site; USD 42,000 - 66,000; Full time

Job summary

Ag Processing Inc in Omaha, NE seeks a Customer Account Coordinator to connect customers with Sales, Logistics, Production, Quality, and Accounting, owning the order experience from entry to invoicing.

You'll coordinate with multiple teams, resolve issues, monitor orders, inventory, and shipments, maintain records, and provide support to Sales and commercial teams using MS Office and ERP/CRM systems.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or related field.
• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• Ability to coordinate across multiple teams.

Responsibilities

• Coordinate customer orders from entry through fulfillment and invoicing.
• Communicate order status, product availability, shipments, and delays.
• Coordinate with Sales, Production, Logistics, Quality, and other teams to meet customer commitments.
• Identify and resolve order, pricing, billing, account, and delivery issues.
• Monitor inventory, production, and logistics information to anticipate potential problems.
• Maintain accurate customer records and business system information.
• Provide customer and account support to Sales and commercial teams.
• Prepare reports and documentation related to orders, shipments, inventory, and customer activity.

Skills

Customer service

Account coordination

Order management

Logistics

Sales support

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

ERP systems

Job description

Ag Processing Inc (AGP) is seeking a Customer Account Coordinator. In this role, you’ll be the key connection between our customers and internal teams including Sales, Logistics, Production, Quality, and Accounting. You’ll take ownership of the customer order experience—ensuring orders are accurate, commitments are met, and issues are resolved quickly.This is a great opportunity for a customer-focused, highly organized problem solver who enjoys coordinating moving parts and making things happen.What You’ll DoCoordinate customer orders from entry through fulfillment and invoicing.Communicate order status, product availability, shipments, and potential delays.Coordinate with Sales, Production, Logistics, Quality, and other teams to meet customer commitments.Identify and resolve order, pricing, billing, account, and delivery issues.Monitor inventory, production, and logistics information to anticipate potential problems.Maintain accurate customer records and business system information.Provide customer and account support to Sales and commercial teams.Prepare reports and documentation related to orders, shipments, inventory, and customer activity.What You BringHigh school diploma or equivalent.2+ years of experience in customer service, account coordination, order management, logistics, sales support, or a related field.Strong organizational skills and attention to detail.Excellent communication and problem-solving abilities.Ability to manage multiple priorities and work effectively across teams.Proficiency with Microsoft Office, particularly Outlook and Excel.Ability to learn ERP, CRM, and other business systems.Preferred: Associate or bachelor's degree in business, supply chain, agriculture, logistics, or a related field, along with experience in food processing, agriculture, agribusiness, manufacturing, commodities, or distribution.Why This Role MattersYou won’t simply process orders—you’ll own the details, anticipate problems, connect the right people, and help deliver an exceptional customer experience.Why Join UsAGP is a cooperatively owned agribusiness engaged in procuring, processing, marketing, and transporting oilseeds, grains, and related products. Since our founding in 1983, we have grown into one of the largest soybean processing cooperatives in the world, with diverse operations that include renewable fuels, vegetable oil refining, grain merchandising, and international business.AGP values employees and offers competitive compensation along with a comprehensive benefits package, including:100% employer-funded pension plan401(k) with company match (traditional and Roth options)Health, dental, and vision insuranceLife, short-term, and long-term disability insuranceHealth savings account and flexible spending accountsPaid time offAg Processing Inc is an Equal Opportunity Employer and participates in E-Verify.