Order Management & Support Specialist

Instrumart; New Jersey; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Instrumart is seeking an Order Management Associate to join our team in New Jersey. You will handle incoming calls, greet visitors, distribute inquiries to the correct department, and provide order tracking and shipment status updates.

The role requires proficiency with NetSuite, strong attention to detail, and excellent communication skills to support customers and internal teams. The successful candidate will work within a collaborative environment on the Order Management Team, supporting

Qualifications

• Experience working with customer interactions and order processing.
• Strong ability to manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication with customers.

Responsibilities

• Answer incoming calls and route to the appropriate department.
• Greet visitors and direct them to the right contact.
• Review and distribute all incoming sales emails.
• Provide order tracking and shipment status updates.

Skills

NetSuite

Dialpad

Attention to detail

Typing speed

Clear communication

Tools

NetSuite

Job description

Instrumart is seeking an Order Management Associate to join our team in New Jersey. You will handle incoming calls, greet visitors, distribute inquiries to the correct department, and provide order tracking and shipment status updates.

The role requires proficiency with NetSuite, strong attention to detail, and excellent communication skills to support customers and internal teams. The successful candidate will work within a collaborative environment on the Order Management Team, supporting